WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Norwich
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching NHS roles.
Job overview
The post holder will be required to provide comprehensive and pro-active administrative support to the services supported by The Children's Single Point of Referral Office. This will include using specific knowledge of medical terminology to type and format letters and to employ effective waiting list management for appointment booking.
The services that are currently supported are Community Paediatricians, Children's ADHD Nursing, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Children's Community Nursing, and Starfish Children’s LD CAMHS.
This role requires excellent administrative, verbal, and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.
To support the delivery of a high quality, safe and compassionate healthcare service.
Main duties of the job
This exciting and fast paced role will involve excellent communication skills which will be utilised when speaking to families/carers, other admin colleagues and clinical professionals. You will be required to communicate via email, phone and in person.
The successful candidate will become part of a small team who offer admin support to all of the services mentioned in the job overview. You will gain knowledge of how each service works, and be able to prioritise work.
Main duties of this role will involve -
- Adding referrals to SystmOne
- Actioning tasks on SystmOne, as requested by the clinical and other admin teams
- Booking community paediatric and ADHD nursing appointments in accordance with individual service guidelines
- Scanning and processing of incoming and outgoing paperwork
- Completing the actions once referrals have been triaged, creating the required letter to be sent to the families/carers of the child or young person
- Answer calls coming into the service, and completing actions from that call
- Taking ownership of managing all queries to a high standard that ensures the referral moves through the required pathway
- Covering children's reception on occasion
- Become part of the team by helping and supporting colleagues as required
- Keeping in close contact with the supervisor, engaging in team huddles
Detailed job description and main responsibilities
Some of the main duties and responsibilities (please see Job Description and Person Specification):
Applying for this NHS job
This advert is for Single Point of Referral Administration Assistant with Norfolk Community Health and Care NHS Trust in Norwich, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £24,937 - £26,598 pro rata per annum. The contract type is Permanent. The application deadline is 03 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 May 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.