SHSCT Product Manager Band 8a

Job details

• Branch: Craigavon Area Hospital (SHSCT)
• Location: Craigavon Area Hosp-SHSCT HQ/Clge Nrsing
• Directorate: Planning Performance & Informatics
• Salary: Band 8a (£55,690 - £62,682 )
• Contract Type: Permanent
• Opening Date: 20/05/26
• Closes: Wed, 03 June 2026 @ 4:00 PM
• Interview Dates: TBC

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE Office 365 Product Manager

BAND 8A

DIRECTORATE Planning Performance & Informatics

INITIAL LOCATION Trust HQ - Craigavon Area Hospital

REPORTS TO Head of Technology Innovation

ACCOUNTABLE TO Assistant Director of Digital Services

JOB SUMMARY

The post holder will be responsible for the planning and implementation of the Southern Trust Information and Communications Technology Office 365 / Cloud Services project in line with the Regional and Trust ICT strategies.

The post holder will be responsible for working with service directorates within the Southern Trust, relevant HSC organisations and suppliers impacted by the Programme to ensure readiness of the Trust to adopt and change to new technologies within the O365 platform which will bring maximum benefit to the Trust.

The post holder will be skilled in coordinating the activities of a diverse team to deliver results.

KEY DUTIES / RESPONSIBILITIES

Responsible for planning, management and delivery of a range of complex ICT projects within the Office 365 Programme of works to implement technology enabled change projects.

Working directly with Head of Technology Innovation to manage the dependencies and interfaces between current projects and Office 365, adjusting plans to optimize benefit realization and lead the change and reform which new technology brings.

Responsible for the implementation of robust programme management structure with clear governance and reporting arrangements.

Provide expert knowledge of innovative technology and source options to meet the requirements of the Trust to improve efficiency and effectiveness. The post holder will work closely with care directorates to make recommendations and implement technology to assist with pressures and priorities.

Responsible for the management of O365 projects ensuring the development of project plans, PIDs, Project Execution Documents, Exception Reports, Lessons Learned reports etc., to ensure that Projects are implemented on time and within budget. The post holder will also undertake a post project evaluation for each project and on the basis of this, make recommendations to Senior Management Team on further roll-out or dis-investment.

Responsible for regular progress or highlight reports to Project Boards.

Post-holder to ensure that both they and Trust IT teams keep up-to date with technical innovations in their specialist area, specifically technologies relating to O365.

Responsible for providing project assurance to the Project Board and where necessary chair Project Teams and sub-groups and establish governance structures for Project, including escalation procedures and clearly identified roles and responsibilities for all project team members. The post holder will implement change control processes for the project, to minimise project scope thus managing timeframes and budget.

Responsible for the development and maintenance of project management system for keeping track of the programme, monitoring progress and taking immediate remedial action to maintain delivery on time, specification and budget. This will help prioritize projects by identifying those which will be of most benefit to the Trust in implementation and investment and will also assist in communicating Project Stages and risks to Senior Management.

Responsible for the proactive management of any anticipated deviations from a plan or schedule early in the lifecycle of the project and keep all participants and stakeholders informed, including escalation to the Senior Responsible Owner or Project Board.

Responsible for the development of a robust Risk Management Strategy within Programme Management which will identify, log, analyse and manage potential and actual issues and risks, taking corrective action and reviewing the impact on scope, schedule, quantity and cost to the project objectives.

Responsible for the gathering of information to evidence and document functional and user requirements by facilitating and leading workshops and sub-groups with users and stakeholders. This includes planning, developing and evaluating methods and process for gathering, analysing and interpreting and presenting data and information for suppliers and users. It will also include process mapping, LEAN and other Quality Improvement methodologies.

Responsible for the development and implementation of a communication plan for each project, including a stakeholder analysis. The post holder will also participate in Equality screening, EQIA and Data Privacy Impact Assessment for each project.

Responsible for promoting the success of the O365 programme, working with the Communications team to ensure recognition of successes. Post holder will ensure positive use of social media to promote innovative work and shared learning. Post holder will have responsibility for completing entries for local and national eHealth awards to ensure recognition of innovative projects.

Responsible for the development and maintenance of relationships with suppliers and Agencies including BSO ITS, HSCB. Where the Technology Innovation project is Regional, the post holder will participate in Regional Groups and act as a representative of the Southern Trust at these.

The post holder will work closely with colleagues in IT, Information Systems, Training etc., to effectively co-ordinate and implement the O365 project effectively.

Responsible for the management of project budget and procurement including all aspects of the relationship management with external contractors, customer insight, functional specifications, user testing and day to day management of the project SLA. Report project budget expenditure regularly to the Head of Technology Innovation and take corrective action to avoid overspends on projects.

Act in a way that is compliant with the Trusts Standing Financial instructions ensuring all procurement is carried out through the Centre of Procurement Excellence.

Responsible for delivering value for money and greater efficiency in the use of project budgets and ensure they operate in recurrent financial balance.

Manage all aspects of governance, including Project Board, advisory groups, user forums producing reports.

Lead in the provision of external and independent assurances to the Trusts Senior Management Team through the process of Gateway Reviews of projects.

Responsible for the presentation of information about the programme of projects to a wide range of stakeholders in both formal and informal meetings ensuring the vision and objectives are clear and that the whole team objectives and deliverables align to this vision.

The post holder is responsible for leading the team to deliver the strategic Informatics work plan and is accountable for the overall quality and timely delivery of the programme of work.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

1. Review individually, at least annually, the performance of immediately subordinate staff, provides guidance on personal development requirements and advises on and initiates, where appropriate, further training.

2. Maintain staff relationships and morale amongst the staff reporting to him/her.

3. Review the organisation plan and establishment level of the service for which he/she is responsible to ensure that each is consistent with achieving objectives,and recommend change where appropriate.

4. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making, while retaining overall responsibility and accountability for results.

5. Participate, as required, in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Trust.

Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Trust.

RAISING CONCERNS - RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

The post holder will, in the event of a concern being raised with them, ensure that it is managed correctly under the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and ensure feedback/learning is communicated at individual, team and organisational level.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

The HSC Code of Conduct for Employees sets out the standards of conduct expected of all staff in the Southern Health & Social Care Trust and outlines the standards of conduct and behaviours required during and after employment with the Trust. Professional staff are expected to also follow the code of conduct for their own professions.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exception, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the Data Protection Act 2018 and General Data Protection Regulations. Employees are required to be conversant with the Trusts policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, including full participation in KSF Development Reviews/appraisals, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner. Seek to engage and involve service users and members of the public in keeping with the Trust’s Personal and Public Involvement Strategy and as appropriate to the job role.

Available / able to work any 5 days out of 7 over the 24-hour period, which may include on-call / stand-by / sleep-in duties, shifts, night duty, weekends and Public Holidays if required immediately on appointment or at a later stage following commencement in response to changing demands of the service.

This post may evolve over time and this Job Description will therefore be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

PERSONNEL SPECIFICATION

JOB TITLE AND BAND Office 365 Product Manager 8A

DEPARTMENT / DIRECTORATE Digital / Planning, Performance & Informatics

HOURS 37.5

March 2026

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience / Qualifications/ Registration

A third level qualification in an ICT/IS or business management discipline AND have 3 years’ experience in a lead/key role of successfully implementing large scale projects to deliver significant Service reform through the use of Technology1

OR

5 years’ experience in a lead /key role of successfully implementing large scale projects to deliver significant Service reform through the use of Technology1

Have a minimum of 3 years’ staff and team management experience

1 years’ experience of working with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes

Must demonstrate a broad range of technical knowledge in Microsoft Enterprise applications and be aware of new technology and service developments.

Have experience of writing and presenting reports and business cases

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Have excellent communication skills to meet the needs of the post in full.

Demonstrate an ability to hold people to account.

Have excellent planning and organisational skills and the ability to use own initiative, identify problems and solutions.

Demonstrate evidence of developing and maintaining good working relationships

Ability to provide effective leadership to a team.

Interview

1 Experience must be gained at a Senior Management Level, i.e. Band 7 or above.

Large scale project is defined as a Project of £150,000 in value

DESIRABLE CRITERIA

SECTION 3: These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted.

Factor

Criteria

Method of Assessment

Qualifications

Hold a recognised Project Management qualification for example PRINCE2 Practitioner

Shortlisting by Application Form

Healthcare Leadership Competencies

Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role. The competencies concerned are set out in the NHS Healthcare Leadership Model, details of which can be found at http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model. Particular attention will be given to the following dimensions:

Inspiring Shared Purpose

Leading with Care

Evaluating Information

Connecting Our Service

Sharing the Vision

Engaging the Team

Holding to Account

Developing Capability

Influencing for Results

If this post is being sought on secondment, then the individual MUST have the permission of their line manager IN ADVANCE of making application.

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

Successful applicants may be required to attend for a Health Assessment

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

All staff are expected to display the HSC Values at all times