Job overview
To assist the shop worker in processing sales for staff and service users in the internal residents shop. To keep the shop well stocked and clean and tidy.
Main duties of the job
You will support the OT Shop Assistant Role to operationally deliver the residents shop by:
- Undertaking counter duties
- Using the till to record sales (till training will be offered)
- Rotate stock and filling shelves
- Identify and ordering stock
- Managing till floats and sales cash
- Working alongside clinicians supporting service users in a worker role
Communication
- To talk to service users in the line of your duties, who often exhibit challenging behaviour and communicate with them in a way that respects their views, aspirations, autonomy and culture.
- To demonstrate respect to professional colleagues.
- To develop therapeutic relationships with service users in the worker role under supervision.
- To provide advice and support to customers using the residents shop
- To explain and promote the role of OT and the service; contribute to raising the profile of the service.
- To build relationship with stock providers
Professional Ethics
- At all times to conduct self in a professional manner
- Adhere to financial policies and procedures
- To respect the individuality, values, cultural and religious diversity of service users, and contribute to the provision of a service sensitive to these needs
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Skills
Essential
- Demonstrates knowledge of customer service
- Basic numeracy and literacy skills
- Evidence of good working relationships
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Applying for this NHS job
This advert is for Shop Volunteer - Tamarind Centre with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Healthcare support worker role. The contract type is Voluntary. The application deadline is 23 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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