Job requirements
Essential
36 listedRequirements the employer expects applicants to meet.
- Personal Qualities
Ability to build and maintain strong relationships with colleagues at all levels making a positive contribution to effective multi-disciplinary team working
- Personal Qualities
Excellent understanding of patient priorities and performance targets related to appointments and waiting times
- Personal Qualities
Excellent interpersonal skills with the ability to communicate effectively with people at all levels
- Personal Qualities
Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Personal Qualities
Ability to initiate and co-ordinate change to own working practices whilst contributing to service improvements
- Personal Qualities
Advanced use of electronic Patient Administration Systems with the ability to interrogate the system
- Personal Qualities
Skilled in the use of IT/patient data systems e.g. Cerner, TARN
- Personal Qualities
Sets high standards of communication and customer care for self and others with the ability to adapt communication style as required
- Personal Qualities
The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
- Personal Qualities
To be able to use influencing skills to facilitate and maintain change whilst supporting others in their work
- Personal Qualities
Effective time management skills in order to prioritise workload of self and others
- Personal Qualities
Effective delegation skills ensuring others follow instructions; adhere to organisational policies, protocols and procedures
- Personal Qualities
Training, coaching and mentoring skills
- Personal Qualities
Ability to manage in a 360 degree manner providing assurance and administrative success
- Personal Qualities
Ability to utilise appropriate assertiveness skills (including conflict resolution) whilst acting with integrity at all times
- Personal Qualities
Skills in program planning and implementation.
- Personal Qualities
Ability to make administrative/procedural decisions
- Personal Qualities
Ability to act independently within occupational guidelines
- Personal Qualities
Able to demonstrate clear leadership ensuring teams work to tight deadlines whilst maintaining a professional attitude
- Experience & Knowledge
Experience of using full range of IT systems and patient data systems (including excellent understanding of MS Office packages)
- Experience & Knowledge
Through knowledge of healthcare administrative systems and processes
- Experience & Knowledge
Experience of managing staff
- Experience & Knowledge
Experience of working with patients and providing information regarding their appointments
- Experience & Knowledge
Experience of managing patient complaints
- Experience & Knowledge
Office management experience including conducting staff appraisals and setting objectives in line with trust objectives and PDP's
- Experience & Knowledge
Knowledge of specialty POD patient pathways/trouble shooting Electronic Patient Records (EPR) issues
- Experience & Knowledge
In depth understanding of medical terminology appropriate to specialism including specialty specific patient pathways
- Experience & Knowledge
Experience of customer service in a multi cultural environment
- Experience & Knowledge
Knowledge and understanding of the importance of equal opportunities
- Experience & Knowledge
Demonstrates understanding of importance of maintaining privacy and dignity
- Experience & Knowledge
Experience of prioritizing own workload in a highly pressurized working environment
- Experience & Knowledge
Experience of serving on taskforces and / or committees
- Experience & Knowledge
Understanding of current health service sector issues
- Qualifications & Training
Educated to degree or equivalent experience/qualification
- Qualifications & Training
Evidence of ongoing continuous personal development and training
- Qualifications & Training
Computer Literacy course
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience & Knowledge
Knowledge of financial / business analysis techniques
- Qualifications & Training
Management qualification or relevant experience
- Qualifications & Training
Project Management skills
- Qualifications & Training
Budget holding experience
Job overview
Service Team Leader (Band 5 - Cardiology/Respiratory)
Croydon University Hospital has an exciting role in POD 2 managing the Cardiology service.
The post holder will oversee the day to day operational management for each of these services. The POD are a point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the Cardiology Rota , ensuring the entire pathway is managed smoothly.
Interview Date TBC
Main duties of the job
Service Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operations Manager.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Service Team Leader POD2 (Caardiology/Respiratory) with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 5 Team leader role. The advertised salary is £36,943 - £44,900 per annum incl. HCAS (Outer). The contract type is Permanent. The application deadline is 17 Nov 2026.
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