Service Support Officer - Clinical Standards

Job summary

An exciting opportunity has arisen for a Service Support Officer to join the e-rostering team. This pivotal administrative role provides essential support to the Safe Staffing Matron and contributes to the effective day-to-day management of the Trusts electronic rostering system for Nursing, Midwifery and Allied Health Professionals.

You will be part of a supportive team, playing an important role in ensuring staff are rostered effectively and safely. Your work will help services run smoothly and support the delivery of high-quality patient care across the Trust.

Main duties of the job

Join a supportive and welcoming team and gain valuable experience in workforce systems and NHS operations. You will have access to training, development and progression opportunities. This varied role offers real responsibility and the opportunity to play a key part in supporting patient safety and staff wellbeing.

We welcome applications from people who are organised and able to manage competing priorities. You will bring strong administrative skills and be comfortable using Microsoft Office applications such as Word, Excel and PowerPoint. You will be able to prioritise your workload and work independently, while communicating clearly and professionally in a friendly and approachable way.

Experience of minute taking and meeting coordination would be beneficial, along with the ability to handle sensitive and confidential information with discretion. You will work collaboratively with colleagues and take initiative where appropriate, with a strong commitment to providing a high-quality service.

Experience or knowledge of electronic rostering systems, such as HealthRoster, and experience within an NHS or healthcare setting would be advantageous but not essential.

The role may involve working across multiple Trust sites and supporting colleagues as needed. You will also contribute to maintaining high standards of data quality and confidentiality.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Details

• Date posted: 02 June 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pro rata
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: C9439-2627-742
• Job locations: Bishop Auckland General Hospital, Cockton Hill Road, Bishop Auckland, DL14 6AD, United Kingdom

Job responsibilities

Contribute to the day-to-day administration and maintenance of the electronic rostering system, with a focus on supporting student nurses and other learners on placement within the organisation

Provide confidential administrative and secretarial support to the Safe Staffing Matron/ Lead

Produce timely and accurate typed documents, including letters, reports and correspondence, as required

Respond to telephone and email enquiries, taking and sharing messages appropriately

Develop and maintain a working knowledge of the Trusts electronic rostering system

Act as a point of contact for general enquiries, responding where appropriate and escalating when needed

Provide information, signposting and guidance to managers and staff in line with policies, procedures and standard operating processes

Organise meetings, including arranging venues, preparing agendas, collating and distributing papers, and producing accurate minutes

Maintain efficient and up-to-date administrative systems and processes

Prioritise workload to meet service needs and deadlines

Deliver a high standard of customer service in all interactions

Contribute to team meetings and service improvements, sharing ideas where appropriate

Suggest improvements to processes or ways of working to support effective use of e-rostering

Support the preparation of reports and updates within agreed timeframes, with guidance where needed

Contribute to maintaining risk assessments, action logs and issue trackers

Work independently and collaboratively to support team priorities and milestones

Follow Trust policies and procedures, escalating issues to the e-Rostering Lead when appropriate

Ensure accurate and timely data entry to meet service requirements

Provide cover for colleagues within the team as appropriate

Support the induction and development of new or less experienced team members where required

Order office supplies as needed to maintain appropriate stock levels

Support information governance processes, including contributing to the management of information assets where required

Undertake any other duties appropriate to the role, in line with Band 3 responsibilities.