Job overview
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Main duties of the job
Be part of a multi-disciplinary team, playing a role in delivering the new NHS.net Service to support internal and external customers of NHS England.
- Work with relevant product and technical teams to maintain service documentation as required.
- Facilitate incident management and escalation processes on the service.
- Identify ways to improve internal processes to increase the efficiency of the service and share knowledge across the team.
- Become an SME for NHS.net Connect Service Operations focusing on DCB1596 secure email accreditations and migration support.
Detailed job description and main responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Skills
Essential
- Service level management
- Change management
- Supplier management
- Incident management
Qualifications
Essential
- ITIL Foundation v4 or equivalent experience
- ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience
Knowledge & Experience
Essential
- Knowledge of working in a Service Management environment
- Knowledge of the ITIL framework and how this is applied
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment
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Applying for this NHS job
This advert is for Service Practitioner with NHS England in Any NHS England Office. It is listed as a Band 7 role. The advertised salary is £49,387 - £56,515 per annum (exclusive of London Weighting). The contract type is Permanent. The application deadline is 09 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (26 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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