Service Manager

Job overview

We have an exciting opportunity for an experienced and motivated Service Manager to join our Surgical Division and Directorate of Critical Care, Theatres & Anaesthetics, leading our Pre-Operative Assessment (POA) and Scheduling services across both hospital sites.

This is a pivotal operational leadership role within the elective care pathway. The successful candidate will play a key role in ensuring safe, efficient and high quality delivery of pre-operative assessment and surgical scheduling services, driving performance against national access standards and supporting the Trust’s elective recovery programme.

Working closely with clinical and operational colleagues, you will lead service transformation initiatives aimed at improving pathway flow, reducing on the day cancellations, strengthening governance structures, and optimising scheduling practices including 6-4-2 planning processes.

We are seeking a candidate with strong operational insight into elective services, ideally within surgical or perioperative environments. You will be a visible and credible leader, capable of balancing day to day operational management with longer term service improvement.

You will bring significant experience in performance management, workforce leadership, financial oversight, and stakeholder engagement.

Main duties of the job

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service.

The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.

Key aims are:

• Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, innovative and provided to the highest possible performance standards.

• Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.

• Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.

Detailed job description and main responsibilities

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service.

The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.

Key aims are:

• Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, innovative and provided to the highest possible performance standards.

• Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.

• Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.