Job requirements
Essential
19 listedRequirements the employer expects applicants to meet.
- Skills
Excellent communication and presentation skills
- Skills
Excellent verbal/written and interpersonal skills
- Skills
Practical and creative approach to problem solving
- Skills
Ability to work on own initiative and as part of a team
- Skills
Ability to meet deadlines and manage varied workload
- Skills
Understand and practice confidentiality, tact and diplomacy
- Skills
Ability to cope with stress and work well under pressure
- Skills
Ability to communicate with and get on with a wide range of people from all disicplines
- Skills
Awareness of limitations and experience of role
- Knowledge
IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management
- Knowledge
Current NHS issues
- Experience
Staff management, including sickness absence, appraisals and performance
- Experience
Team working
- Experience
Project work
- Qualifications
University Degree of Equivalent experience
- Qualifications
Management qualification or equivalent experience
- Other Requirements
Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
- Other Requirements
Role model our Trust values every day
- Other Requirements
Ability to travel for cross site working or to attend when on call
Desirable
5 listedAdditional qualities the employer would prefer.
- Knowledge
Budget setting
- Knowledge
PAS or similar patient access system
- Experience
NHS experience including experience in managing waiting lists and understanding of NHS standards
- Experience
Financial and activity management
- Qualifications
Evidence of continuing development
Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.
The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.
The post holder will be committed to developing others whilst focusing on their own personal development.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.
You will deputise for the Head of Operations as required.
The role requires an individual with a relevant professional qualification and experience in the management of people and services.
You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.
You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.
You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Service Manager-Planned Care Division with East and North Hertfordshire Teaching NHS Trust in Stevenage, England. It is listed as a Band 8 Service manager role. The advertised salary is £57,528 - £64,750 Per annum. The contract type is Fixed term: 12 months (maternity cover). The application deadline is 30 Oct 2026.
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