Location
Radlett, England
Salary
£68,852 - £79,638 per annum, pro rata (Inclusive of 5% HCAS)
Profession
Service manager
Grade
Band 8
Deadline
26 Oct 2026
Contract Type
12 months (FIXED TERM - (secondment for internals))
Posted Date
12 Oct 2026
Medical Protection — the side of locally employed doctors from £83

Job requirements

Essential

37 listed

Requirements the employer expects applicants to meet.

  • GENERAL

    Proactive in supporting broader organisational goals and other members of the team.

  • GENERAL

    Adaptable to change and constantly striving to improve and deliver high standards.

  • GENERAL

    Requirement to be on the on-call rota

  • DIVERSITY

    Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.

  • DIVERSITY

    Loyalty and professionalism with regard to team and organisation.

  • PHYSICAL SKILLS

    Good IT skills and experience

  • PHYSICAL SKILLS

    Standard keyboard skills.

  • PHYSICAL SKILLS

    Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)

  • EMOTIONAL EFFORT

    Resilient in dealing with a challenging environment and in the face of conflict.

  • EMOTIONAL EFFORT

    Commitment to team working and to the development, empowerment and engagement of staff.

  • ANALYTICAL SKILLS

    Ability to use techniques such as option appraisal to underpin decision making.

  • ANALYTICAL SKILLS

    Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.

  • ANALYTICAL SKILLS

    Ability to develop flexible and creative solutions to difficult problems and challenges.

  • COMMUNICATION SKILLS

    Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners.

  • COMMUNICATION SKILLS

    Able to communicate verbally and in writing to inform and influence staff and stakeholders.

  • COMMUNICATION SKILLS

    Able to lead effective and empowered teams.

  • COMMUNICATION SKILLS

    Ability to negotiate effective solutions and outcomes for staff and services.

  • COMMUNICATION SKILLS

    Ability to manage conflict and tension in a proactive and constructive manner.

  • COMMUNICATION SKILLS

    Ability to direct and delegate effectively.

  • COMMUNICATION SKILLS

    Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.

  • COMMUNICATION SKILLS

    Willing and able to express opinions and views and corporate and partnership settings.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Knowledge of national policy and standards of governance.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Knowledge of NHS and Local Government strategies, policies and plans; in particular those linked with the reshaping of Mental Health and Learning Disability services

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Experience of planning and implementing service change.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Experience of working with clinicians and multi - professional teams in achieving service improvement.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Experience of working with partners and stakeholders in delivering changes to services.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Extensive experience of working at a senior level in a large complex organisation.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Experience of managing Staff and working with Staff TUs / Staff Representatives.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Track record in delivering financial plans and budgetary management

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Evidence of achieving targets and objectives within a challenging environment.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Motivating, coaching and developing individuals to achieve their potential.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Ability to describe a clear sense of direction and purpose to motivate and enthuse staff and stakeholders.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Ability to organise own workload and that of the team to meet objectives and operate effectively.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    First degree or equivalent and three years experience operating at a senior management level in a large complex organisation.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Professional qualification in a relevant area of health or social care.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Evidence of continuous professional and management development showing a combination of short courses, structured selfstudy or formal management courses

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Specialist knowledge of a number of disciplines acquired through training and experience over a significant period.

Desirable

8 listed

Additional qualities the employer would prefer.

  • EMOTIONAL EFFORT

    Willing and able to express opinions and views in corporate partnership settings.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Understanding of contracts and performance procedures.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Knowledge of local statutory planning frameworks.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Current knowledge of best practice gained through personal research.

  • KNOWLEDGE, SKILLS AND EXPERIENCE

    Experience of working closely with Commissioners to inform and implement policy initiatives.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Program and project management qualifications.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Postgraduate management qualification at Masters level.

  • KNOWLEDGE, TRAINING AND EXPERIENCE

    Breadth of knowledge across all health and social care services from primary to tertiary care.

Job overview

We have a fixed term or secondment opportunity for a Service Line Lead to join our Adult Community Mental Health Services Team in Watford - this will be well supported as a development opportunity for staff ready to progress from Band 8A or an opportunity to widen mental health service experience for staff already working at Band 8b in readiness for future progression.

We are looking for someone who is passionate about delivering care to Adults with mental health issues and is also ready to deliver leadership of services in line with the NHS Leadership Framework to be an accountable and compassionate service lead.

Please refer to the “Main Duties Of The Job”, “Detailed Job Description And Main Responsibilities” sections and the Job Description and Person Specification documents attached elsewhere for full details.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes – including business insurance (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

Job Summary

The Service Line Leader is responsible for ensuring the successful delivery of high

quality Care Pathways which effectively meet the needs of the people in Watford.

As a member of the Adult Community Leadership team the Service Line Leader

will play a leadership and implementation role in supporting the delivery of HPFT's

vision, strategic goals and organisational objectives.

The Service Line Leader has responsibility and accountability for service user safety

and adherence to quality standards. Within the Adult Community Business

Plan they also have responsibility for policy, management, strategic planning, priority

setting, financial/workforce management, partnership development and operational

management of all health and social care facilities within the East and North Strategic

Business Unit including hospital and community service sites.

As a senior manager the Service Line Leader will be required to act with limited

guidance or direction, routinely acting within their own authority.

The Service Line Leader will work closely with the senior management teams of

  • ther Divisions to ensure the effective co-ordination and operational

delivery of health & Social care services in HPFT.

Detailed job description and main responsibilities

Particular key responsibilities will be to:

  • Lead the delivery of a service taking account of the Trusts transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
  • Ensure the effective delivery of community based care services for the Division, working on a whole systems approach to achieve required levels of performance; holding staff accountable for their contribution to delivery of expected performance.
  • Accountable for the financial planning, financial balance and performance management of the Division.
  • Play a significant senior role in local partnerships to ensure clear leadership and tangible inter-agency collaboration to deliver broader long term service planning.
  • Enable a strong and effective team by providing strong and visible leadership and a clear strategic vision and direction for staff working within the Division.
  • Deliver effective communication of Division strategy and service delivery to the community served including external bodies, the media and the public.
  • Work together with Divisional Directors, Heads of Service and other Service Line Leaders to ensure equity across the HPFT in accessing services and take a lead role on priority areas across HPFT as and when required.

All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Governance Responsibility

  • Ensure high standards of staff governance are established and implemented, adhering to standards laid down in NHS code of conduct for managers and professional standards.
  • Duties and Responsibilities
  • Responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
  • Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors.
  • Lead the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge.
  • Lead the development and delivery of services for health promotion and prevention, working closely with other agencies.
  • Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance.
  • ·

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Applying for this NHS job

This advert is for Service Line Lead with Hertfordshire Partnership University NHS Foundation Trust in Radlett, England. It is listed as a Band 8 Service manager role. The advertised salary is £68,852 - £79,638 per annum, pro rata (Inclusive of 5% HCAS). The contract type is 12 months (FIXED TERM - (secondment for internals)). The application deadline is 26 Oct 2026.

Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.

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