Job requirements
Essential
10 listedRequirements the employer expects applicants to meet.
- Experience
Experience supporting a large user base
- Experience
Excellent communication and time management skills
- Further Training
Microsoft Office Applications
- Knowledge Requirements
Significent service desk or application support experience
- Knowledge Requirements
Basic understanding of the IT function
- Knowledge Requirements
Understanding of data quality requirements
- Knowledge Requirements
Excellent knowledge of Microsoft desktop packages
- Knowledge Requirements
Good level of education and advanced keyboard skills
- Contractual Requirements
Participate in the on-call rota
- Qualifications-Academic/ Craft/ Professional
A computer or business orientated qualification or equivalent experience
Desirable
11 listedAdditional qualities the employer would prefer.
- Experience
Supervisory skills
- Experience
Dealing with people in a customer service environment
- Experience
Familiarity with an IT support environment
- Experience
Knowledge of various database languages
- Further Training
Network Topology
- Further Training
Microsoft NT Server Admin
- Further Training
Microsoft Exchange
- Knowledge Requirements
Understanding of the business goals of the organisation
- Knowledge Requirements
Extensive knowledge of NHS information flows and business requirements
- Qualifications-Academic/ Craft/ Professional
ECDL or equivalent
- Qualifications-Academic/ Craft/ Professional
ITIL Qualification
Job overview
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.
The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Detailed job description and main responsibilities
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Applying for this NHS job
This advert is for Service Desk Technician with Sherwood Forest Hospitals NHS Foundation Trust in Sutton-in-Ashfield, England. It is listed as a Band 4 IT technician role. The advertised salary is £28,392 - £31,157 per annum pro rata. The contract type is Permanent. The application deadline is 22 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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