Job overview
The post holder will be responsible to act a a first point of contact for all IT related queries. The post holder will have the expertise to handle a high volume of calls, perform first time fixes and meet user requirements.
There are 2 posts available for this role.
Main duties of the job
To provide day to day customer focused service desk support to IT users from all customer organisations.
Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.
Ensure all calls , emails and requests are logged in the call logging/ management system.
Help maintain 24/7 availability of access to services
A full description can be found in the attached Job description and personal specification.
Detailed job description and main responsibilities
To provide day to day customer focused service desk support to IT users from all customer organisations.
Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.
Ensure all calls , emails and requests are logged in the call logging/ management system.
Help maintain 24/7 availability of access to services
A full description can be found in the attached Job description and personal specification.
Person specification
Education
Essential
- A level or equivalent qualification
Desirable
- ITIL v3 foundation or equivalent qualification
communication
Essential
- Clear communication skills - oral and written
- Demonstrates an understanding of confidentiality
- Experience of working in a technical support team to meet customer support service level agreements
- Confident, polite and effective telephone skills
Knowledge and training
Essential
- Telephone skills
- Computer literate
- Experience of working in a busy IT service desk environment or call centre
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Applying for this NHS job
This advert is for Service Desk Operator - MOC with The Dudley Group NHS Foundation Trust in Dudley, Midlands, England. It is listed as a Band 4 role. The advertised salary is £28,392 - £31,157 Pro Rata Per Annum. The contract type is Permanent. The application deadline is 06 Aug 2026.
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