Job details
- Job reference: 261979
- Salary: Band 3 (£29,103 - £31,409)
- Job closing date: 25/10/2026
- Job Type: Administrative Services
- Location: Assynt House
- Employment type: Permanent
- Hours Per Week: 36
- Job posted date: 09/10/2026
- Employer (NHS Board): NHS Highland
- Department: eHealth
NHS Highland has a requirement for a Service Desk Analyst within its eHealth Department. The post holder will be expected to:
- Answer Service Desk calls and record them on the NHS Highland’s Service Desk application to ensure end users can resume business and clinical tasks after reporting faults to eHealth. The Service Desk receives calls via telephone, email, portal and web form.
- Provide first line support call logging, diagnostic and remote resolution for calls placed on the Service Desk. This includes receiving, prioritising, documenting, and actively resolving eHealth requests. Where first line support is not possible the Service Desk Analyst will divert the call to the appropriate support organisation on the Service Desk application. This may be in-house or to an external supplier.
- Perform daily tasks, backup and report checks to ensure eHealth systems are monitored to ensure uptime is maintained. Where necessary, carry out preventative measures and pass any problems that cannot be resolved to the appropriate support organisation.
- Be a focal point for customers of eHealth services regarding problems and requests for new work. The services provided by the post holder have a direct and immediate impact on continuity of patient care.
- Positively contribute to the development and evolution of the team by proactively looking for improvement opportunities and collaborating with other eHealth teams.
The post holder must have excellent interpersonal and communication skills and must be able to demonstrate a positive and enthusiastic attitude to customer care along with a professional mindset.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).
Informal enquiries should be made to Marc Caldwell, eHealth Service Desk Team Lead; tel:07456 671996; email:marc.caldwell@nhs.scot.
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Applying for this NHS job
This advert is for Service Desk Analyst with NHS Highland in Inverness, Scotland. It is listed as a Band 3 Service desk analyst role. The advertised salary is £29,103 - £31,409. The contract type is Permanent. The application deadline is 25 Oct 2026.
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