Service Administrator - Criminal Justice Team

Job summary

Join us as a Service Administrator in Stoke-on-Trent. Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. Please use the linked job description to support your application.

Main duties of the job

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records. Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Details

• Date posted: 19 October 2026
• Pay scheme: Other
• Salary: £26,250 to £26,250 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: oc-1792161102-ECW5N
• Job locations: Stoke-on-Trent, ST1 5BY, United Kingdom

Job responsibilities

About the Role Join us as a Service Administrator in Stoke-on-Trent. Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. Please use the linked job description to support your application. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website. Closing date: 8th November 2026. Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. Job Opportunity We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records. Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. Essential Skills The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders. We'd be excited to see the following in your application:

experience of providing great administrative support in a busy environment

the ability to communicate effectively with a wide range of people

to be confident working in a team environment and able to work collaboratively

a good level of Maths and English (verbal and written)

to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease

good analytical skills with an eye for detail

a can do, positive attitude

excellent IT skills, including database management and be comfortable using digital media

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months