Senior Support Worker

Job summary

The role we are currently recruiting for is a Senior Recovery Worker within our Shrewsbury service to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too, which plays a crucial role in the support and rehabilitation of individuals dealing with mental health issues and substance misuse. This position sits just below the Team Leader and involves overseeing the work of Support Workers while directly engaging with clients to support their recovery journey.

The Senior Recovery Worker is responsible for implementing recovery plans, providing supervision and mentorship to new staff members and ensuring high-quality care delivery to all clients that use our services.

Main duties of the job

Team Leadership and Supervision: Provide daily supervision and support to Support Workers, ensuring they are effectively carrying out their duties with support from team leader. Conduct regular team meetings to discuss clients' progress and address any issues or challenges faced by the team with support from team leader. Training and Development: Mentor and train new staff members, fostering a supportive and collaborative team environment.

Coordination and Collaboration: Work closely with the Team Leader and other healthcare professionals to coordinate comprehensive care for clients. Participate in team meetings, sharing insights and updates on clients' progress

Crisis Management: Respond to emergencies and provide immediate support and intervention as needed. Develop and implement crisis management plans to help clients navigate difficult situations and prevent relapse.

Documentation and Compliance: Maintain accurate and up-to-date records of clients' progress, interventions and outcomes. Ensure all documentation complies with regulatory requirements and organisational policies.

About us

IBH specialise in providing a range of supported accommodation and supported living services for male and female service users who have mental health diagnosis.

Every customer is an individual and has different needs, preferences and desires which we recognise, respect and support.

Details

• Date posted: 08 October 2026
• Pay scheme: Other
• Salary: £13.40 an hour
• Contract: Permanent
• Working pattern: Full-time
• Reference number: L0055-26-0026
• Job locations: Isabella's Homes, Albert Road, Shrewsbury, SY1 4DP, United Kingdom

Job responsibilities

Job Description:

• Before applying you must be located within the Dudley Area

The role we are currently recruiting for is a Senior Recovery Worker within our Cannock service to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too, which plays a crucial role in the support and rehabilitation of individuals dealing with mental health issues and substance misuse. This position sits just below the Team Leader and involves overseeing the work of Support Workers while directly engaging with clients to support their recovery journey.

Key Responsibilities:

Client Support and Engagement: Conduct comprehensive assessments of clients to understand their needs and develop individualised recovery plans. Engage clients in developing their recovery goals and provide ongoing support to achieve these goals.

Counselling and Support: Facilitate one-to-one key worker sessions to support clients' mental health. Offer emotional support and guidance, helping clients develop coping strategies and resilience.

Coordination and Collaboration: Work closely with the Team Leader and other healthcare professionals to coordinate comprehensive care for clients. Participate in team meetings, sharing insights and updates on clients' progress.

External Liaison: Liaise with social services and community organisations to ensure clients have access to necessary resources and support.

Reporting: Prepare regular reports on client progress and programme outcomes for internal use and external stakeholders.

Community Outreach and Education: Develop and implement community outreach programmes to raise awareness about mental health and substance misuse recovery. Provide education and resources to clients, families and the broader community to promote understanding and support.

Experience: Extensive experience in mental health or substance misuse recovery, including direct client care. Experience in a supervisory or leadership role within a healthcare or social service setting.

Skills:

Strong interpersonal and communication skills

Ability to lead and motivate a team.

Excellent organisational and documentation skills.

Crisis intervention and problem-solving abilities.

Personal Attributes: Empathy and compassion for individuals facing mental health and substance misuse challenges. Strong ethical standards and a commitment to client confidentiality. Ability to work collaboratively within a multidisciplinary team. Resilience and the ability to manage stress and workload effectively.

Working Conditions: The role may require working evenings, weekends and may involve travelling to different locations within the community.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Sick pay

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Night shift

Experience:

• Organisational skills: 1 year (required)
• Supporting Living: 2 years (required)
• Leadership: 1 year (required)
• Senior Support Worker: 2 years (required)

Work Location: In person