Senior Recovery Worker

Job overview

The Senior Recovery Mental Health Worker plays a key role within the Urgent and Crisis Team, supporting the delivery of high-quality, safe and recovery-focused mental health care. Working alongside clinicians and members of the multidisciplinary team, the post holder provides practical, person-centred support to individuals experiencing mental health difficulties, distress or crisis. The role involves acting as a second practitioner during crisis assessments, contributing to the assessment process through a recovery-oriented perspective and helping identify social, practical and emotional support needs.

The post holder will deliver timely interventions as part of the 72-hour follow-up pathway, supporting individuals following a crisis assessment to access appropriate services, strengthen coping strategies and promote recovery and independence. This role requires excellent communication skills, sound judgement, effective risk awareness, and the ability to build positive therapeutic relationships with service users, carers and partner agencies.

Main duties of the job

The Senior Recovery Mental Health Worker will provide focused support and interventions to individuals experiencing mental health difficulties within the Urgent and Crisis Team. They will work collaboratively with service users, carers, clinicians and external agencies to ensure individuals receive appropriate support, signposting and follow-up care.

Key duties include acting as the second practitioner alongside a clinician during crisis assessments, providing information relating to recovery-focused goals, social circumstances and practical support needs. The post holder will deliver telephone and face-to-face interventions for individuals identified for the 72-hour follow-up pathway, helping to reduce distress, promote resilience and facilitate access to appropriate community resources.

The role also involves identifying and escalating risks appropriately, maintaining accurate clinical records, completing referrals, supporting care coordination and participating in multidisciplinary team discussions. The post holder will promote recovery principles, social inclusion and person-centred care while contributing to service development, reflective practice, training activities and continuous quality improvement initiatives

Detailed job description and main responsibilities

The Senior Recovery Mental Health Worker will support the delivery of effective, recovery-focused mental health interventions for individuals accessing the Urgent and Crisis Team. The post holder will act as the second practitioner during crisis assessments, supporting clinicians to identify social, practical, emotional and recovery-focused needs and contributing to the overall assessment of an individual's circumstances.

The role includes delivering brief interventions and structured follow-up support within the 72-hour follow-up pathway. This will involve engaging with service users through telephone and face-to-face contact, utilising active listening, solution-focused approaches and motivational techniques to help individuals manage periods of distress, develop coping strategies and access appropriate support networks.

The post holder will liaise with a wide range of professionals and agencies to facilitate referrals, coordinate interventions and ensure continuity of care. They will promote recovery, independence, social inclusion and positive wellbeing by supporting individuals to engage with community-based services and resources relevant to their needs.

The Senior Recovery Mental Health Worker will maintain accurate and timely electronic records, undertake risk identification and escalation, comply with safeguarding responsibilities and work in accordance with Trust policies, procedures and professional standards. They will contribute to multidisciplinary team working, reflective practice, service evaluation and quality improvement initiatives whilst supporting colleagues and providing informal guidance to Recovery Workers where appropriate.

The post holder will demonstrate flexibility, initiative and professionalism, maintaining a strong commitment to person-centred care, continuous learning and the Trust values of working together, being respectful and kind, being inclusive, and keeping improving

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.