Search for more NHS jobs in London
Job requirements
Essential
10 listedRequirements the employer expects applicants to meet.
- Experience
Extensive experience working in an IT development / digital services role delivering voice services to support critical services and applications
- Experience
Experience of designing, developing, implementing and managing voice systems and architectures focusing on high availability and disaster recovery to meet business needs.
- Experience
Extensive experience of Avaya hardware installations and troubleshooting knowledge, particularly covering Avaya telephony switches, session border controllers, session managers, gateway routers, systems and voice recording platforms
- Knowledge and Skills
Knowledge of mission critical computer systems and relevant interfaces and the need to provide high levels of service availability in support of key business objectives
- Knowledge and Skills
Ability to design, architect and implement complex Avaya Contact Centre and UC (Unified Communications) solutions and improvements, that meet specific business needs and apply best practice, including creating high-level and low-level designs and test plans.
- Knowledge and Skills
Knowledge of System Platform and VMware for deploying and managing virtualized Avaya infrastructure
- Qualifications, Accreditations, Education
Educated to Masters degree level in IT related subject / or equivalent senior technical management experience within an IT department
- Qualifications, Accreditations, Education
Avaya Solutions Administrator Certificate (ASAC) or obtain qualification within 12 months
- Qualifications, Accreditations, Education
Avaya Services Technical Associate (ASTA) or obtain qualification within 12 months
- Qualifications, Accreditations, Education
Information Technology Infrastructure Library (ITIL) Foundation level
Desirable
2 listedAdditional qualities the employer would prefer.
- Personal Abilities
Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
- Personal Abilities
Positive and demonstrable commitment to personal and career development by a continuous record of achievement
Job summary
The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.
In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area known as Product Delivery Teams.
Product Delivery Teams are responsible for the end-to-end delivery of digital products and services. Their core objectives are to design, build, test, deploy, and continuously improve digital solutions that align with Trust strategic goals, workforce efficiency and patient excellence.
Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable.
There is a minimum 40% onsite presence required, this is subject to change in line with Trust policy and local requirements.Postholder will be required to provide out of hours support through commitment to the on-call rota
Main duties of the job
The Senior Product Specialist - Voice Services is a highly technical role with extensive knowledge in their area of expertise. The role works in conjunction with the Product Delivery Owner in the design and delivery of solutions for the applications / systems and infrastructure within their technical area.
The Senior Product Delivery Specialist will be responsible for the design and delivery of technical solutions for the applications / systems and infrastructure within their technical area to:
Undertake the successful delivery of complex LAS wide Digital and Data projects and programmes
- Deliver upgraded IT systems and technologies into day-to-day operational use with minimum downtime.
- Ensure that urgent incidents and requests are met within the SLA
- Ensure all incidents are updated in the IT Service Management tool and all customers informed
- Ensure adherence to ITIL best practice and process governance for problem management, change, test and release, transition, capacity and availability
- Support managers and operational staff during major incidents and Trust-wide business impact to digital services.
- Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.
- Respond effectively to any unplanned outages
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Details
- Date posted: 15 October 2026
- Pay scheme: Agenda for change
- Band: Band 8a
- Salary: £66,274 to £73,496 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 308-OL-CORP-154
- Job locations: Trust HQ, 220 Waterloo Road, LONDON, Greater London, SE1 8SD, United Kingdom
Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 8 Specialist (discipline unspecified) roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Senior Product Specialist - Voice Services with London Ambulance Service NHS Trust in London, England. It is listed as a Band 8 Specialist (discipline unspecified) role. The advertised salary is £66274.00 to £73496.00. The contract type is Permanent. The application deadline is 25 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.