Senior Pharmacy Technician Patient Services

Job overview

We are currently seeking to recruit an enthusiastic and motivated individual who will provide a professional, efficient and customer focused service in the Pharmacy Dispensary at The Royal Brompton Hospital.

This is an excellent opportunity for someone who would like to progress within hospital pharmacy.

The successful candidates will have good interpersonal skills, with the ability to work to a high standard within the team or on their own initiative. You will work as part of a friendly and supportive team of pharmacy assistants, pharmacy technicians and pharmacists.

Main duties of the job

To deputise for the Lead Pharmacy Technician and Principal Pharmacy Technician, Patient Services in their absence.

To be responsible for the smooth daily running of the dispensary at Royal Brompton site.

Working with the Lead Pharmacy Technician and Principal Pharmacy Technician, to ensure the daily workload is covered and complete.

To participate in the dispensing of inpatient, outpatient, discharge and controlled drug prescriptions and the dispensing of clinical trials, following departmental procedures.

To play a part in the continuing professional development and overall performance of all staff in the dispensary.

To work as an accredited checking pharmacy technician (ACPT).

To interact with other staff and patients both in person and over the telephone and the need to work quickly and accurately under pressure.

This role is based at Royal Brompton, but there is an expectation to be able to work flexibly across all GSTT sites.

Detailed job description and main responsibilities

Main tasks and responsibilities

Working with the Lead Pharmacy Technician and Principal Pharmacy Technician, to ensure that the daily workload is covered and completed.

To undertake accurate dispensing of prescriptions for in-patients and outpatients.

To be an ACPT, undertaking the final check for dispensed prescriptions.

To counsel patients on the use of their medicines.

To assist with the maintenance of efficient stock control.

To deal with returned medication from the wards and outpatients.

Ensure that the daily stock checks ‘cycle counts’ are carried out.

To ensure that to-follow items are dispensed and sent to the wards or posted out to patients in a timely manner.

To ensure that items taken out of hours are booked out each day on the Epic.

To requisition stock from Pharmacy stores using the Epic system as required.

Develop and implement systems to ensure CDs, and dispensing workload is overseen and managed.

To handle card transactions in respect of prescription charges for NHS and Private prescriptions.

Ensure daily KPI’s are achieved.

To assist in the ordering of medications from wholesalers if required.

• Communication

To work effectively as a leader of the Pharmacy team.

To communicate effectively with senior members of staff, pharmacy assistants, pharmacy technicians and pharmacists, healthcare professionals, patients, and members of the public.

To attend to personal callers and telephone requests in a courteous manner.

• Patient/customer care (both direct and indirect)

To organise posting or couriering of medication to patients.

To refer appropriately to clinical pharmacists and/or the medicines advisory service, any queries that the patient may have that requires further expert advice.

To comply with medicines legislation and Code of Ethics of the General Pharmaceutical Council in respect of the dispensing of medicines and provision of information.

To assist with the distribution of stock to the wards and departments.

To be involved in daily upkeep and maintenance of the pharmacy robot.

• Policy & Service development

To take part in the review of working practices and procedures for the Pharmacy Department.

Ensure dispensary procedures are maintained, updated, and adhered to at all times.

Participate in audits.

Analyse errors.

To assist senior staff with project work when required.

• Resource management

To prepare private patient invoices using the Epic system.

To be responsible for the security of the department and of Pharmaceutical supplies.

Ensure adequate sundries are kept and ordered when needed.

Undertake environmental monitoring for technical quality assurance, where appropriate.

Have a responsibility to ensure equipment, furnishings, etc is maintained.

To be responsible for overseeing and ensuring Pharmacy robot maintenance, system support, development and optimisation of functions.

• People management

To deputise for the Lead Pharmacy Technician and Principal Pharmacy Technician, in their absence.

To actively take part in the Departments CPD program.

To attend study days as appropriate.

To take part in the training of Pharmacy and hospital staff as required.

To supervise the senior rotational pharmacy assistants and other pharmacy technicians working within the Dispensary.

Supervise staff working within the dispensary to ensure the daily smooth running of the department.

To plan the daily workload and staffing.

Act as an expert witness for pharmacy assistants and pre-registration pharmacy technicians.

Develop and implement induction programmes for all new staff within the dispensary area.

Participate in recruitment process for dispensary staff.

Produce the daily dispensary duty rota, liaising with the Lead Pharmacy Technician and Principal Pharmacy Technician, ensuring all areas have sufficient cover.

• Information management

To participate in the inputting of accurate data on the computer system.

To participate in the archiving at the end of every month.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.