Senior Infrastructure Engineer

Job overview

The Senior Infrastructure Engineer at Croydon Health Services NHS Trust is responsible for:

• Delivered and maintained secure, high-performing digital infrastructure across acute and community sites for Croydon Health Services NHS Trust.
• Managed servers, and storage, ensuring compliance with NHS security standards and DSPT Toolkit requirements.
• Resolved complex technical issues within agreed SLAs, minimizing downtime through proactive monitoring and alerting systems.
• Led and support technical projects, contributing specialist expertise in server, networking, telecoms, or architecture domains.
• Supervise and develop infrastructure engineers, ensuring effective team coverage and operational continuity.
• Collaborated with internal and external stakeholders, including Croydon Council, NHS Trusts, and Clinical Commissioning Groups.
• Participated in on-call rota to provide critical out-of-hours support for infrastructure incidents and service continuity. Interview Date - TBC

Main duties of the job

Management Responsibilities

Lead delivery of infrastructure objectives and acted as lead specialist for servers and storage.

Supported development and implementation of BCP and Digital Infrastructure strategies.

Manage day-to-day infrastructure tools and systems

Liaise with internal/external stakeholders

Oversee risk identification and mitigation, and alert senior management

Direct recovery efforts during major infrastructure incidents and lead service improvement programmes.

Train technical staff, conduct performance reviews, and develop training programmes.

Contribute to strategic planning for servers and storage within the infrastructure team.

Operational Responsibilities

Delivered infrastructure services in line with SLAs, ensuring maximum system availability and resilience.

Managed configuration, patching, upgrades, and troubleshooting of server hardware/software.

Implemented data backup strategies and ensure recovery of systems and data.

Monitored system performance and capacity, reporting findings and lead proactive improvements.

Ensured compliance with security standards and responded to NHS CareCERT

Oversee change management process

Additional Responsibilities

Managed financial and physical resources of infrastructure assets.

Conducted RCA and develop solutions for complex technical issues.

Lead infrastructure-related projects

Communicate complex technical information to non-technical stakeholders

Researched emerging technologies to enhance operational efficiency.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***