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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
24 listedRequirements the employer expects applicants to meet.
- Experience
Experience of dealing with the general public.
- Experience
Experience of working in a health or social care environment.
- Qualifications
Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
- Qualifications
Care Certificate attainment
- Qualifications
Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
- Qualifications
Basic IT Skills
- Knowledge and Skills
Ability to communicate clearly and effectively.
- Knowledge and Skills
A requirement to be punctual and reliable
- Knowledge and Skills
Ability to follow a clear instruction and feed back to senior staff.
- Knowledge and Skills
Effective written and verbal communication skills/literacy/ numeracy skills
- Knowledge and Skills
Good observation skills and recognition of the importance of reporting
- Knowledge and Skills
Ability to carry out assigned tasks effectively in a busy environment.
- Knowledge and Skills
Able to prioritise and meet deadlines.
- Knowledge and Skills
Ability to work as part of a team, as well as on own initiative.
- Knowledge and Skills
Completion of in-house Trust mandatory training requirements
- Knowledge and Skills
Care certificate attainment
- Knowledge and Skills
Awareness, understanding and compliance of policies and practices
- Knowledge and Skills
Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.
- Personal Qualities and Skills
Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
- Personal Qualities and Skills
Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
- Personal Qualities and Skills
Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs.
- Personal Qualities and Skills
The post holder is able to work within the scope of their practice under direct and indirect supervision by a registered professional (training will be provided)
- Personal Qualities and Skills
Ability to work with people and as part of a multidisciplinary team.
- Personal Qualities and Skills
Caring, compassionate and empathetic disposition
Desirable
Not listed in the available specification.
Job overview
We are looking for an enthusiastic Band 3 Health Care Support Worker (HCSW) to join our Outpatient Nursing Team at Queen Elizabeth Hospital, Stadium Road,
The job is full-time (37.5 hours per week), Mondays to Fridays, with no weekends or bank holidays.
The HCSW will work within the outpatient clinics to deliver care to patients coming from home or nursing care homes. The successful candidate will work as part of a multi-disciplinary team supporting a wide range of specialities: endocrine, urology, dermatology, neurology, dietician, ENT and plastic teams to name a few.
The HCSW will assist patients with moving and handling, transferring to other departments and documenting observations on patients' records.
Please note, you will need to provide one of the following criteria:
- A Care Certificate issued by an NHS provider organisation (Care Certificate from private is not acceptable
- An NVQ Level 3 in Health and Social Care certificate from a UK college.
Previous applicants need not apply.
Main duties of the job
Experience with minor operating procedures – dermatology.
Urology – flow rate, bladder scanning, urinalysis.
Moving and handling - transferring patients on wheel chair to x-ray, scans, transport, giving care to patients on trolley waiting to see doctors in OPD.
Phlebotomy – venepuncture
Experience working in Ears, nose and throat OPD.
Chaperoning doctors
Work in the minor operation room - dermatology
Detailed job description and main responsibilities
General cleaning of equipment, work area, order resources, stocking and replenishing, transferring patients to transport lounge, managing notes and maintaining patients confidential information, safeguarding our patients and escalating concerns ect.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Senior Healthcare Support Worker - Outpatients with Lewisham and Greenwich NHS Trust in London, England. It is listed as a Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum plus HCAS pro rata. The contract type is Permanent. The application deadline is 20 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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