Senior Clerical Officer (Ward Administrator)

Job overview

We are looking for candidates with appropriate qualifications and experience to join our team in the Pre Assessment Department Glangwili Hospital.

The post holder will need to have excellent communication skills and will act as first point of contact for all non-clinical issues on behalf of the team and the general public that are booked into the department.  The post holder will also liaise with Health Board staff at all levels and outside contractors / suppliers.

An exceptional eye for detail and excellent organisational skills are also expected for this role and you will be required to demonstrate initiative in planning your own workload, in a way that supports the work of the department and team.

Our Organisational Values are the foundation of the Health Board’s culture, and should be demonstrated on a day to day basis in all that we do.

Main duties of the job

This role calls for someone with strong communication skills, both written and verbal, along with good IT knowledge and the ability to stay organised and plan effectively. You will be a supportive and proactive team member who enjoys helping things run smoothly and efficiently.

In this position, you will be responsible for arranging patient bookings to ensure clinics run as effectively as possible, balancing both patient demand and clinic capacity. You will make sure that all necessary notes and paperwork are prepared and available in good time for each clinic, and help to plan clinics based on the staff available on any given day. Working closely with outpatient and waiting list teams, as well as colleagues across the wider hospital, you will play an important role in keeping booking and admission processes running seamlessly.

You will also manage phone calls, taking clear and accurate messages from patients and sharing important information with nursing staff where needed. A key part of the role is proactively monitoring patient pathways to help avoid delays or breaches, and raising any concerns promptly with the team leader.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interview will be held on 16/06/2026.