Senior Business & Transformation Manager

Job overview

We are seeking a values-led, compassionate and credible senior leader with a demonstrable commitment to improving Children and Young People’s services across a complex, multi-borough environment. The role requires someone who can drive high-quality, sustainable service transformation across CAMHS, Eating Disorders and Children’s Community Physical Health services, while enabling and supporting staff to deliver the best possible outcomes. The successful candidate will be experienced in leading complex programmes, maintaining delivery discipline, and managing senior relationships across organisational and system boundaries.

Main duties of the job

The postholder will oversee and enable delivery of the CYP transformation and business portfolio within the Goodall Division, while directly leading a number of complex, high-profile programmes across CAMHS, Eating Disorders and Children’s Community Physical Health services.

This will involve line management of Business & Transformation staff supporting CYP workstreams, ensuring strong programme governance, delivery discipline and clear accountability across multiple boroughs.

The postholder will take a specific leadership focus on the development and delivery of transformation programmes across the CYP pathways, while working flexibly across the wider divisional portfolio as required in response to emerging priorities.

The role requires close partnership working with Borough Directors, Clinical Directors, system partners and commissioners, providing strategic direction, programme design and delivery oversight, and ensuring meaningful co-production with children, young people and families.

The postholder will need to hold complexity across service lines and geographies, drive delivery at a senior level and appropriately delegate to team members to ensure successful implementation. They will provide clear and credible leadership, reporting to senior divisional and Trust forums on high-profile work programmes and ensuring risks and performance issues are identified and addressed proactively.

Detailed job description and main responsibilities

• Act as the senior Business & Transformation lead for the Children & Young People (CYP) portfolio within the Goodall Division.
• Hold oversight and accountability for delivery of CYP transformation priorities across CAMHS, Eating Disorders and Children’s Community Physical Health services.
• Lead complex, high-profile programmes using robust project and programme management methodology.
• Shape strategic direction and responses to complex service challenges, reflecting changes in local and national health and care policy.
• Ensure transformation programmes are designed for sustainability, embedding change into operational practice and planning future delivery phases.
• Work with Divisional and Borough leadership teams to prioritise transformation initiatives and agree realistic delivery timelines.
• Drive meaningful co-design and co-production with children, young people and families.
• Support delivery within Integrated Care Systems and place-based partnerships, representing the Division in system forums as required.
• Lead, direct and support Business & Transformation staff and clinical/operational colleagues in delivering CYP priorities.
• Commission and manage external consultancy support where required.
• Ensure changes to pathways or ways of working are undertaken in partnership with key stakeholders, including commissioners and system partners.
• Contribute to a culture of service improvement, collective accountability and delivery discipline across the CYP portfolio.

• Ensure service redesign and transformation projects are delivered using agreed CNWL methodologies and appropriate governance frameworks.
• Apply structured programme management approaches tailored to the complexity of CYP services.
• Oversee development of robust project plans, business cases and supporting documentation.
• Establish clear programme structures (e.g. Programme Boards, Task & Finish Groups) where required.
• Set and monitor key milestones, identifying risks, dependencies and delivery challenges early.
• Provide high-quality progress reporting to Divisional, Trust and system-level forums.
• Ensure project governance arrangements are proportionate, professionally presented and impact-assessed.
• Monitor interdependencies across CYP workstreams and ensure coordinated delivery.
• Maintain up-to-date risk and issue logs and escalate appropriately.
• Work closely with Finance colleagues to support financial modelling, CIP development and assessment of financial implications of service change.
• Ensure transformation proposals are financially informed and aligned to divisional recovery trajectories.
• Promote Quality Improvement methodologies and build capability within clinical and operational teams.

• Provide visible and credible leadership within the Goodall Business & Transformation team.
• Line manage Business & Transformation Managers and associated staff supporting the CYP portfolio.
• Set clear objectives and performance expectations, ensuring delivery to agreed time, quality and resource parameters.
• Foster a positive, enabling and solutions-focused team culture.
• Support development, supervision and succession planning within the team.
• Make timely and proportionate decisions within a fast-paced and complex environment.
• Ensure budgets directly delegated to the role are managed in line with Trust policy.

• Develop strong and constructive relationships with Borough Directors, Clinical Directors and Service Managers across CYP services.
• Work collaboratively with commissioners, Local Authorities, education partners and VCSE organisations.
• Promote integrated working across mental health and community physical health services within the CYP portfolio.
• Support contract discussions and system redesign conversations where required.
• Represent the Division in multi-agency and system-level forums, exercising sound judgement in politically sensitive environments.

• Divisional Delivery, Service Redesign & Transformation (CYP)
• Programme Governance, Planning & Financial Insight
• Leadership & Line Management
• Partnership & System Working