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Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Experience
Experience in a customer care environment
- Experience
Experience working with hearing aids and repairs
- Communication
Excellent communication skills
- Communication
Good command of English both written and verbal
- Skills and Abilities
Knowledge and skill in use of computer programmes including Word and Excel, and evidence of ability to learn to use new software
- Skills and Abilities
Ability to deal regularly and appropriately with angry, frustrated or distressed individuals
- Skills and Abilities
Excellent customer care skills
- Skills and Abilities
Good organizational and accuracy skills
- Specific Requirements
Effective IT skills including experience of Microsoft Office and Audiology software systems.
- Specific Requirements
Highly developed skills where accuracy is important, such as taking ear impressions, use of probe tube microphone measurements.
- Knowledge and Qualifications
NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
- Knowledge and Qualifications
5 GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent
- Knowledge and Qualifications
Knowledge of different types and degrees of hearing loss
- Knowledge and Qualifications
Knowledge of hearing aids and earmoulds
- Personal and People Development
Ability to work well in a team
- Personal and People Development
Ability to work without supervision and work independently following relevant procedures, guidelines and policies
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Understanding or knowledge of the NHS
- Skills and Abilities
Knowledge of NHS and audiology computer systems
- Knowledge and Qualifications
Knowledge of software used in audiology including Auditbase
- Knowledge and Qualifications
Knowledge of different types of hearing aids, bone anchored hearing aids etc
Job overview
Are you highly motivated and enthusiastic with excellent communication, administrative and organisational skills looking for a rewarding and dynamic role? The RNENT & ED Hospitals (UCLH) are recruiting a Senior Assistant Technical Officer/ Associate Paediatric Audiologist on a permanent basis for 37.5hours per week.
Previous experience in Audiology is desirable but not essential. This role will be a great opportunity to work in a team of paediatric audiologists and work alongside multidisciplinary teams.
Paediatric Audiology has undergone a lot of changes throughout the years, and we are looking for an individual who can be part of a team who is keen to improve service delivery and working towards being part of IQIPS accreditation process.
Main duties of the job
The successful candidate will be assisting in paediatric audiology assessments and performing a variety of tasks including carrying out hearing aid repairs, ordering stock and responding to patient queries and correspondence. There is an opportunity for the post holder to develop their skills and interests in the field of Paediatric Audiology.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Senior Assistant Technical Officer / Associate Paediatric Audiologist with University College London Hospitals NHS Foundation Trust in London, England. It is listed as a Band 4 Officer (discipline unspecified) role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 02 Nov 2026.
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