Senior Analyst (Cadence) - ITCS Outpatients

Job overview

Please note that the start date for this vacancy will be on or after the 1st April 2027.

We have an exciting opportunity to join our team as a full-time Senior Analyst within the Cadence team in the Information Technology Clinical Systems (ITCS) directorate. This role offers the chance to develop your programme management experience within the NHS while supporting the continued optimisation and stability of the Epic Electronic Health Record (EHR).

ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic systems that underpin the delivery of digital services across Guy's and St Thomas' (GSTT) and King's College Hospital (KCH). We are looking for candidates with strong digital aptitude, excellent problem-solving skills, and an understanding of NHS workflows, particularly within community and outpatient services. The role requires the ability to manage competing priorities while building effective relationships with clinical, operational, and technical stakeholders.

Working within a supportive team led by an Application Manager and Deputy Application Manager, you will collaborate with stakeholders to review, design, configure, test, and deploy Epic workflows and clinical content. You will also provide timely support to end users, resolve system issues, and contribute to optimisation projects, software upgrades, and future platform enhancements.

Main duties of the job

• Managing, co-ordinating and leading the configuration requirements and ensuring build is delivered in a timely way.
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team’s progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• To assist in the delivery of the Trust's EHR system

Detailed job description and main responsibilities

Detailed job description and main responsibilities

• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;
• Work with Principal Trainers to ensure awareness of build development and changes;
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate;
• Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;
• Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

See the full job description and person specification for more details

**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**

**This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.