Senior Administrator

Job overview

We’re looking for a motivated and organised individual to join our team.

If you thrive in a busy environment, take pride in delivering high-quality administrative support, and want to make a meaningful difference to children, families and clinical staff, we would love to hear from you. This is a varied and rewarding role where no two days are the same, offering a fantastic opportunity to develop your skills while contributing to an essential service.

An exciting opportunity has arisen for an enthusiastic, flexible and proactive Senior Administrator to join our CAMHS East ICA Team in Launceston.

In this role, you will play a key part in the smooth day-to-day running of the team, helping to coordinate and deliver high-quality administrative support. You will help ensure that children and their families receive an efficient, responsive and positive service, while working in line with agreed procedures and timescales.

You will also contribute to maintaining high standards across the team, supporting colleagues with administrative tasks, and ensuring all patients, families, staff and visitors are treated with professionalism, kindness and respect at all times.

Main duties of the job

The post holder will be responsible for the provision of administrative support, their key responsibilities will include, but are not limited to:

• Provide comprehensive administrative support across the service
• Deliver reception duties, including welcoming families and answering telephone calls
• Process new referrals and manage multiple email inboxes
• Prepare correspondence, including referrals, reports, and discharges etc
• Maintain and manage diaries
• Scan and accurately record confidential information on computer systems
• Liaise with professionals to gather information for the clinical team
• Update and maintain Rio essential demographic information
• Take minutes at various meetings

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.