Search for more NHS jobs in Birmingham
Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Knowledge
Clerical experience in a busy Clinical environment
- Knowledge
In-depth experience of communication with the general public / patients
- Knowledge
Able to demonstrate sensitive and empathetic approach to patients
- Knowledge
Willing and able to undertake additional training as required
- Qualifications
Good standard of general education
- ANALYTICAL AND JUDGEMENT SKILLS
Basic literacy and numeracy skills
- ANALYTICAL AND JUDGEMENT SKILLS
Ability to analyse working environment, to resolve or escalate as appropriate.
- ANALYTICAL AND JUDGEMENT SKILLS
Ability to assess behaviors of service users and escalate to supervisory staff as needed.
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Previous experience of working with Fertility patients
- Knowledge
Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
- Knowledge
Experience of using an electronic patient record / Patient Administration system
- Knowledge
Experience of an electronic patient consent package
Job overview
To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.
To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.
To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.
Main duties of the job
Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)
Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
Scheduling appointments including canceling and rescheduling as and when required.
Payments - Raising invoices using our IDEAS (training will be provided)
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative assistant roles in Birmingham
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Senior Admin Assistant with Birmingham Women's and Children's NHS Foundation Trust in Birmingham, England. It is listed as a Band 3 Administrative assistant role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 22 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.