SEHSCT Mental Health Support Worker Band 3

Job details

• Branch: Trustwide (SEHSCT)
• Location: Trustwide (SEHSCT)
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: To create a waiting list
• Opening Date: 14/05/26
• Closes: Thu, 28 May 2026 @ 5:30 PM
• Interview Dates: To be confirmed

Notes

There are a number of posts both full time and part time across Supported Living in South Eastern Trust. A waiting list will be compiled for similar Trustwide posts that may arise over the next 6 months. Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

BAND

DIRECTORATE

INITIAL LOCATION

REPORTS TO

ACCOUNTABLE TO

Mental Health Support Worker

Band 3

Adult Services / Supported Living

Supported Living Facilities within South Eastern Health and Social Care Trust

Registered Manager

Assistant Director of Mental Health

A Trust wide waiting list will be compiled for any similar Permanent / Temporary / Full-Time / Part-Time posts that may arise over the next 6 months

JOB SUMMARY The Support Worker will be responsible for delivering support to individuals whose illness impacts on their ability to maintain their home and independence in the community setting. The role of 53 Ardglass Road Supported Living Unit is to use its specialist knowledge, experience, skills and facilities in close collaboration with service users, carers and other professionals to create an individual and personal goal-centred, Support Plan. By collaborative, interventions, we advise, support and seek to empower service users helping them achieve independence, and preserve their identity, culture and strengths using a recovery focused model of support.

KEY DUTIES / RESPONSIBILITIES

To provide advice, support and assistance where necessary to help service users achieve the short and long-term goals as indicated in Individual and Personal Support Plans.

To support service users in all areas indicated by their Support Plan using a Recovery Focused approach designed to maximise their potential and promote their independence and maintain their home.

To facilitate, encourage and enable service users to participate in planned Social, Occupational, and Rehabilitative activities using a person-centred Recovery focused approach.

To implement agreed individual programmes of support and activity designed to enhance and maximise the independence of our service users (as agreed with Service Users, Support Workers, Carers, Families and the Multi- Disciplinary Team.

This will include all areas of Support Plans ie; Social and Domestic Skills, Home Management (cooking, cleaning, laundry etc,) and Budgeting. To administer and manage medications as identified in the tenant Support Plan. This is not a definitive list and all areas will be agreed with designated Manager and have Multi- disciplinary team input.

To implement individual recovery focused strategies identified by the Multi- disciplinary team.

To participate in the assessment monitoring and review for each service user.

To assess risks to service users, staff and members of the public and to effectively report all concerns to the Manager or to the service users designated Keyworker

Support Workers will liaise regularly with the Manager and other members of the Multi-disciplinary team regarding their input with service users.

He/she will support tenants with identified difficulties in successfully organising their travel requirements to meet the requirements identified in their individual plans.

He/she will work successfully both independently and with existing guidance. All staff are expected to provide support to their colleagues and to work effectively within the team, to achieve the best possible outcomes for service users, carers and staff.

He/she will work within an existing 24 hour rota system in accordance with Trust Policy.

He/she will engage in escort duties as and when required to support service users to and from their place of residence, to appointments, engagements etc.

He/she will be required to work across settings to encourage independence and promote community participation and social integration.

He/she will participate in a formal programme of supervision, staff performance and development review.

He/she will contribute to and participate in training opportunities relevant to their post

He/she will provide and maintain appropriate case records and reports to support the monitoring and reviewing of programmes of support.

He/she will observe “confidentiality” in respect of his/her exchanges with service-users/carers.

The Support worker will support and encourage service users to engage with their community and will help service users realise their potential and involvement within their local community.

He/she will perform their duties in accordance with the South Eastern Health and Social Care Trust Policies and Procedures and in adherence with current Data Protection legislation.

GENERAL MANAGEMENT RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the South Eastern HSC Trust are legally responsible for all records held, created or used as part of their business within the South Eastern HSC Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the South Eastern HSC Trust’s policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

eHealth

The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role.

Personal and Public Involvement (PPI)

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information. PPI_leaflet.pdf (hscni.net)

May 2026

PERSONNEL SPECIFICATION

JOB TITLE Mental Health Support Worker

DEPARTMENT / DIRECTORATE Adult Services / Supported Living

SALARY Band 3

HOURS Full-time and Part Time

Ref No: LEAD May 2026

A Trust wide waiting list will be compiled for any similar Permanent / Temporary / Full-Time / Part-Time posts that may arise over the next 6 months

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications/ Registration

RQF L3 Diploma in Health & Social Care/QCF L3 Diploma in Health & Social Care/ NVQ L3 in Care/Health & Social Care

OR

RQF L2 Diploma in Health & Social Care/QCF L2 Diploma in Health & Social Care/ NVQ L2 in Care/Health & Social Care

AND

One year’s paid experience working with individuals with a severe and enduring mental health condition and a commitment to completing RQF L3 Diploma in Health & Social Care

OR

Two year’s paid experience working with individuals with a severe and enduring mental health condition and a commitment to completing RQF L3 Diploma in Health & Social Care

Successful completion of NISCC Registration and Induction is required.

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Interview / Test

Knowledge

Interview / Test

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Experience

Experience of working with people with Mental Illness, especially in their own homes, whether paid or unpaid.

Shortlisting by Application Form

Qualifications

Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

To access a copy of the Access NI Code of Practice, please Click here

The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here

Protecting and using your information

To access a copy of the Trust’s Data Protection Policy Statement,

Click Here

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance

All staff are expected to display the HSC Values at all times