SEHSCT Business Support, Development and Performance Manager Band 8A

Job details

• Branch: Trustwide (SEHSCT)
• Location: Lagan Valley Hospital/Maghaberry
• Salary: Band 8a (£55,690 - £62,682 )
• Contract Type: Permanent
• Opening Date: 16/10/26
• Closes: Fri, 30 October 2026 @ 5:30 PM
• Interview Dates: to be confirmed.

Notes

Online and Manual applications accepted. If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week. Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE Business Support, Development and Performance Manager

BAND 8a

DIRECTORATE Adult Services & Healthcare in Prison

INITIAL LOCATION Lagan Valley Hospital, Lisburn / Maghaberry

REPORTS TO Directorate Business and Governance Lead

ACCOUNTABLE TO Assistant Director Healthcare in Prison/ Learning Disability

JOB SUMMARY

The post holder will provide leadership and management of Business Support Services across Healthcare in Prison (HIP) and Learning Disability (LD) services ensuring high standards of service delivery, effective workforce utilisation, and a culture of continuous improvement.

The role has responsibility for performance management, information governance, service development, and business support functions, ensuring services are efficient, effective, and aligned with Trust and regional priorities.

The post holder will lead the development, interpretation, and use of performance and activity data to monitor service delivery, identify risks, and drive continuous improvement. Working in close partnership with senior managers, clinicians, and key stakeholders, they will support the achievement of patient centred care, corporate objectives and regional targets

Delivery of the Service

Service Delivery and Improvement

Support the Directorate Business & Governance manager to implement strategy, development and culture of continuous improvement of Business Support Services across LD and HIP.

Drive service redesign and workforce optimisation to improve productivity, efficiency, and patient outcomes.

Lead and deliver complex service improvement programmes, ensuring alignment with Trust priorities and regional models of care.

Ensure administrative systems and processes support effective service delivery and patient pathways.

Oversee the development and management of referral and clinical scheduling systems, ensuring effective coordination of activity across services.

Provide strategic oversight of accommodation and resource utilisation across service areas.

Performance Management and Data

Lead performance management arrangements across LD and HIP, including the development and monitoring of key performance indicators.

Ensure the provision of timely, accurate, and meaningful data to support decision-making at all levels.

Analyse, interpret, and present complex data to identify trends, risks, and opportunities for improvement.

Work with clinical and operational teams to address underperformance and support delivery against agreed targets.

Promote a culture of data quality, evidence-based decision-making, and continuous performance improvement.

Provide expert analysis, challenge and assurance regarding service performance, supporting senior leaders to identify emerging risks, performance variances and opportunities for improvement.

Ensure service improvement and transformation initiatives are supported by measurable outcomes and benefits realisation methodologies to demonstrate value, efficiency and service impact.

Governance and Risk Management

Provide leadership on Information Governance and Records Management across both sub-directorates.

Ensure robust governance frameworks are in place to support safe, compliant, and effective services.

Lead administrative audit programmes and ensure implementation of recommendations.

Contribute to risk management processes, including the identification, assessment, and mitigation of service risks.

Lead and coordinate preparations for internal audit, external review, regulatory inspection and assurance activity, ensuring timely implementation and monitoring of recommendations."

Support Business Continuity and Contingency Planning, ensuring preparedness for major incidents.

Oversee management of information requests, including legal and statutory requirements (e.g. SARs, AQWs).

Digital and Information Systems

Provide strategic oversight of digital and clinical information systems across LD and HIP.

Work in partnership with ICT and system providers (including encompass) to optimise system functionality and data capture.

Lead initiatives to improve data quality, reporting capability, and system integration.

Ensure effective use of technology to enhance service delivery and operational efficiency.

Financial Management

Manage and monitor the Business Support budget, ensuring effective use of resources.

Contribute to financial planning, efficiency savings, and cost improvement initiatives.

Ensure appropriate financial governance arrangements are in place, including oversight of financial processes and controls.

Leadership and Workforce Management

Provide clear leadership and direction to business support teams across LD and HIP.

Ensure effective workforce planning, recruitment, and staff development to meet service needs.

Promote a positive, inclusive, and high-performing culture aligned with HSC values.

Lead and manage organisational change, supporting staff through service developments and transformation.

Ensure staff are appropriately trained, supported, and performance managed in line with Trust policies.

Communication and Partnership Working

Develop and maintain effective working relationships with internal and external stakeholders, including SPPG, NI Prison Service, and system partners.

Represent LD and HIP services at internal and external meetings, forums, and working groups.

Communicate complex and sensitive information clearly and effectively to a range of audiences.

Encourage collaborative working and the sharing of best practice across services.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

The Trust supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.

Ensure access to skills and personal development through appropriate training and support.

Promote a culture of openness and honesty to enable shared learning.

Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making .

Adhere to and promote Trust policy and procedure in all staffing matters, participating as appropriate in a way which underpins Trust values.

GENERAL MANAGEMENT RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the South Eastern Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the South Eastern Health & Social Care Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the [org name] policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

eHealth

The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role.

April 2026

PERSONNEL SPECIFICATION

JOB TITLE AND BAND

Business Support, Development and Performance Manager (8A)

DEPARTMENT / DIRECTORATE: Adult Services & Healthcare in Prison

SALARY

HOURS 37.5

Ref No: Month & Year: April 2026

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

1a) A relevant University Degree/NVQ Level 4/Recognised professional qualification

Plus

1b) At least 3 years’ experience at Management level in a complex organization * (band 7 or above) evidencing responsibility for; staff management, information governance, service improvement, data analysis and performance reporting.

________________________________________

OR

____________________________________

2a) A relevant HND/HNC

2b) 4 years experience at Management level in a complex organization * (band 7 or above)

evidencing responsibility for staff management, information governance service improvement, data analysis and performance reporting.

_______________________________________

3) 6 years experience at Management level in a complex organization * (band 7 or above)

Evidencing responsibility for, staff management, information governance, service improvement, data analysis and performance reporting.

*(“major complex organisation” is defined as one with at least 200 staff or an annual budget of at least £50million and involving having to meet a wide range of objectives requiring a high degree of co-ordination with a range of stakeholders;)

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Experience and expertise in analysing and presenting high quality information, communicate analysis and advice to senior management in order to achieve successful outcomes.

Demonstrate evidence of Service Improvement methodologies used and evidence of Improvement achieved at an organisational level related to performance management.

Experience of successfully introducing or influencing change in response to evidence.

Ability to Lead and Manage a team of staff in order to meet the needs of the post in full, including the ability to manage organisation change effectively

Ability to work on own initiative, possessing good organisational skills with the ability to set, work to and meet agreed objectives and timescales/deadlines

Demonstrate excellent communication interpersonal skills in order to influence and communicate fluently and effectively with the public, colleagues, staff and a wide range of professional disciplines both internal and external to the Trust.

Shortlisting/ Interview / Test

Knowledge

Working appreciation of statutory legislation and codes of practice relating to Information Governance

Experience in working with a diverse range of stakeholders, both internal and external to the organisation to achieve successful outcomes

Knowledge of clinical and social care governance requirements

Excellent IT skills and experience of using electronic care records.

Practical knowledge of Service Improvement methodologies acquired through in-depth experience, study, formal training, and attendance at courses or extended self-study.

Interview / Test

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Have experience of working within Health and Social Care.

Understanding of the Prison / Learning disability work areas

Have experience of writing business cases within the public sector in line with NIGEAE guidance (Northern Ireland Guide to Expenditure Appraisal and Evaluation).

Candidates who are shortlisted for interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding leadership role. The competencies concerned are set out in the NHS Healthcare Leadership Model, details of which can be found at http://www.leadershipacademy.nhs.uk/resources/healthcare-leadership-model. Particular attention will be given to the following dimensions:

Inspiring shared purpose

Leading with care

Evaluating information

Connecting our service

Sharing the vision

Engaging the team

Holding to account

Developing capability

Influencing for results.

To access a copy of the Access NI Code of Practice, please Click here

The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here

Protecting and using your information

To access a copy of the Trust’s Data Protection Policy Statement,

Click Here

As part of the Recruitment & Selection process it may be necessary for The Organisation to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

THE ORGANISATION IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

May be required to attend for a Health Assessment

Can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. If the successful candidate is an existing HSC employee moving to a higher band, AFC Pay on Promotion will apply.

All staff are expected to display the HSC Values at all times