Secretary - Social Work Administration Team With Discharge Team

Job details

• Job reference: 249454
• Salary: Band 3 (£29,103 - £31,409)
• Job closing date: 07/06/2026
• Job Type: Administrative Services
• Location: Glasgow Royal Infirmary/Queen Elizabeth University Hospital
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 30/05/2026
• Employer (NHS Board): NHS Greater Glasgow & Clyde
• Department: Social work administration team with discharge team

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Join NHS Greater Glasgow and Clyde, one of the UK’s largest and most respected healthcare organisations, as a Secretary within our Social Work Services team. This is an exciting opportunity to contribute to patient care by supporting hospital Social Work staff in a fast-paced and meaningful environment. You will play a vital role in ensuring efficient communication, coordination and administration that directly impacts patient discharge and wellbeing. Working collaboratively across hospital sectors, you will engage with a wide range of stakeholders, including patients, families and healthcare professionals. NHSGGC offers a supportive and inclusive workplace where your contribution is valued and your development encouraged. If you are organised, compassionate and thrive in a dynamic setting, this role offers a rewarding career within public service.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.

Please see below for more details:

Skilled Worker visa and Health and Care Worker visa

Duration, Location, and Working Pattern:

Full Time, Permanent

Location: Glasgow Royal Infirmary/ Queen Elizabeth University Hospital

Shift Pattern: Monday to Friday, 0830 am to 0430 pm

Key responsibilities:

• Provide a high-quality and comprehensive secretarial and administrative service to the Social Work Team, ensuring efficient support to patient care
• Manage telephone and face-to-face enquiries from patients, relatives, carers and staff, prioritising and directing appropriately
• Accurately log and process referrals, maintaining up-to-date records across Social Work systems
• Maintain and update Social Work databases and electronic patient case files, ensuring data accuracy and confidentiality
• Extract, collate and summarise data to support the production of reports relating to delayed discharges
• Prepare draft minutes of meetings and support communication across multidisciplinary teams
• Coordinate information sharing with internal teams and external agencies to ensure timely and effective service delivery

Knowledge, training, qualifications and/or experience required to do the job:

• HNC or SVQ III in Secretarial Studies, Business Administration or equivalent relevant experience
• Strong IT skills, including proficiency in Microsoft Office packages
• Advanced keyboard skills with a high level of accuracy and attention to detail
• Excellent organisational skills with the ability to prioritise workload effectively
• Strong communication skills with the ability to interact professionally with a wide range of individuals
• Ability to work under pressure and meet deadlines in a busy environment
• Understanding of confidentiality and data protection requirements within a healthcare setting

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Alf Perez, Admin manager - Alfonso.Perez@glasgow.gov.uk - 07880 174 765

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.