SCL Catering Retail Supervisor

Job summary

We are looking for a key departmental catering supervisor to work within the organisation, with responsibility for the forward planning and development of the restaurants, coffee shops and hospitality elements at University Hospital North Durham within Synchronicity Care Limited (SCL).

The post holder will build strong relationships and trust, taking teams on a journey to find solutions and identify opportunities to drive sales and efficiencies for restaurants, coffee shops and hospitality.

You will have catering experience and, ideally, a catering commercial background with a broad range of experience and skills across the range of supervisory disciplines.

You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think operationally whilst having an eye for detail. You will have a clear passion for the retail catering sector and possess excellent listening, collaboration and facilitation skills. You will be able to bring everyone together whilst ensuring we deliver to the highest standards and achieve the best outcomes for the organisation with patients, staff and visitors at the heart of our decisions

Main duties of the job

The Catering Retail Supervi is responsible for the daily supervision of staffing and service delivery of the Retail Services at University Hospital north Durha within prescribed budgetary limits, providing a comprehensive, high quality, cost effective and safe service to patients, staff and visitors and external contracts which is responsive to their changing needs.

You will provide day-to-day supervisor of retail operational staff and ensure that all retail and hospitality services within SCL are developed and maintained to meet and excel present and future expectations and to ensure commercial profitability of all retail outlets and strive to exceed financial targets.

The post holder will undertake the recruitment, selection, welfare, absence, performance, resolution and disciplinary procedures relating to staff. They will ensure effective induction programmes are undertaken and be responsible for ongoing staff training and development.

The Catering Supervisor will ensure the highest standards of food hygiene safety, food quality, cleanliness standards, leadership and health & safety are achieved and that these standards are maintained through the development of monitoring systems

About us

Where available, visa sponsorship is subject to the role meeting the Home Office Skilled Worker eligibility requirements. This includes, but is not limited to, the role being eligible for sponsorship and meeting the applicable salary threshold and other immigration requirements. Eligibility for sponsorship will be assessed in line with current Home Office guidance.

This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.

We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• A Competitive salary
• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Details

• Date posted: 17 August 2026
• Pay scheme: Other
• Salary: £28,173 a year per annum, pro rata
• Contract: Permanent
• Working pattern: Full-time
• Reference number: M9439-SCL386
• Job locations: University Hospital Of North Durham, North Road, DURHAM, DH1 5TW, United Kingdom

Job responsibilities

In conjunction with the Catering Retail Manager responsible for ensuring retail users are offered a choice or nutritious meals and snacks, appropriate for their health needs and religious dietary requirement whilst ensuring that all national policies relating to NHS Catering are adhered to.

With support from the Catering Retail Manager ability to analyse sales figures and forecasting future sales volumes to maximise profits and knowledge for analysing and interpreting trends to facilitate future planning.

Ensure food service and production complies with all current policies and procedures including Critical Control Point 6 (CCP) within HACCP and control of allergens.

Ensure high standards of food service from point of purchase to meal preparation, cooking and service, ensuring quality control process throughout.

Proactively manage to ensure high standards of cleanliness and working practises are maintained within areas of control to ensure food hygiene regulations are met at all times.

Report promptly and take action to investigate and address food hygiene safety breaches, including the failure of monitoring systems, policies, procedures, equipment and human error.

Provide a safe physical working environment for all staff, patients and visitors within areas.

Ensure equipment is properly maintained and serviced and orders aids via Cardea to maintain staff safety such as clothing and personal protective equipment.

Ensure regular updates are carried out in guidance to the requirements of EHO inspections.

To manage the retail stores ensuring that products are purchased in a timely manner to the correct specification and price.

Ensure effective stock ordering receipting and authorising using the Cardea ordering system.

To ensure that all retail areas including vending are compliant with all CQUIN targets and documented evidence is produced.

Keeping accurate financial records ensuring best value is achieved.

Acting on data from the clerical office responsible for the monitoring of price changes to existing contracts with external suppliers.

In conjunction with the Catering Retail Manager have involvement in developing monitoring systems, policies, procedures to ensure quality control and carrying out risk assessments and action planning to manage risk.

In conjunction with the Catering Retail Manager implement effective management arrangements that ensures SCL/CDDS secures maximum quality and value for money from the Services operated under a Facilities Management agreement

Responsible for the maintenance of the Information Asset Register and be aware of the General Data Protection Regulations (GDPR)