Scheduling Manager

Job summary

An exciting opportunity has arisen to join the Division of Theatres as a Scheduling Manager. The postholder will manage and lead a team of administrative staff to oversee outpatient, day case and in patient scheduling. This includes the management of waiting lists across the division, ensuring that theatres and critical care referral to treatment targets and diagnostic waiting time and activity are achieved and maintained, and that patients are reviewed within a clinically appropriate time frame. This will include the management, monitoring and reporting of all aspects of outpatient, day case, and two-week cancer waiting times. The post holder will be expected to work without direct supervision and exercise significant initiative and independent judgement in managing diverse specialties and workload.

Main duties of the job

To manage the efficient processing of outpatient appointments from initial receipt of referral through to an appointment being scheduled in accordance with agreed Trust policies (e.g. STSFT Waiting List & Patient Access Policy).

To and manage the clinical schedules within the Meditech System: setting up new schedules, implementing requests to cancel clinical sessions and provide extra clinical sessions.

To create and map appropriate appointment coding for new clinicians and services.

To ensure all new appointment coding is included within appropriate patient communication systems.

To undertake the regular validation of outpatient waiting list information to ensure accurate and timely information is provided to support informed decision making.

To support Directorate Manager in the management of capacity and demand by monitoring and reporting clinical capacity issues and outpatient waiting list information.

To prepare for and meet with Directorate Managers and Deputy Administration Manager at regular intervals to ensure effective management of capacity and demand issues across the Directorate.

To provide support to the wider Divisional Team, providing Reception and admin cover as required

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 20 October 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9155-THAC-1026-37
• Job locations: Sunderland Royal Hospital, Sunderland, SR4 7TP, United Kingdom

Job responsibilities

The management of outpatient, day case and in patient scheduling, including waiting lists across the division, ensuring that theatres and critical care 18 weeks, 2WW Cancer referral to treatment targets and diagnostic waiting time and activity are achieved and maintained, and that patients are reviewed within a clinically appropriate time frame. This will include the management, monitoring and reporting of all aspects of outpatient, day case, and two week cancer waiting times. The post holder will be expected to work without direct supervision and exercise significant initiative and independent judgement in managing diverse specialties and workload.

The Outpatient Scheduling Manager has line-management responsibility for the booking teams.

To comply with the Trusts vision, values and behavioural compact

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE