Scheduled Care Team leader

Job overview

We are looking for highly organised, proactive, enthusiastic and customer focussed team leaders within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell Health Campus, the role is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service.

The department has 4 main areas;

*Outpatient Bookings, who manager with new referrals and appointments for a variety of specialities.

*Rapid Access and Imaging who manage referrals for Cancer Services and Imaging.

*Contact Centre who are the main point of contact for our service users and manage follow up appointments.

*Scheduled Care who manage in-patient activity throughout the Trust.

**There may be an opportunity for development through a level 3 team leading/supervisor qualification for the successful applicant

Main duties of the job

This job description covers the major tasks to be carried out and the level of responsibilities to which the post-holder will work. These may be revised and changed from time to time. Discussions will take place with the post-holder.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at all levels.

Ideally, you will have a good understanding for RTT and 2WW performance targets and have experience in working within a hospital environment, however this is not essential if you are able to demonstrate the other required skills.

Detailed job description and main responsibilities

Please see the attached Job description and Person specification for full details on what this role entails.