Sanctuary Support Worker

Job summary

Purpose of the Job:To enhance the offer of mental health support from the Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and Night Owls. Working closely with Crisis staff and Mental Health Liaison teams the Sanctuary Support Worker will be community based to meet the needs of people referred by Crisis 24 and Liaison & Home First.

Main duties of the job

Improve the mental wellbeing of people experiencing emotional crisis

liaise closely with PAH A&E, EPUT Crisis and Liaison Team & Home First.

Increase early access to help for people experiencing mental health crisis by providing a clear and effective pathway to services provided.

Contribute to an improvement in individual mental wellbeing.

Remain a source of independent support for all clients.

Reduce the use of police, ambulance and statutory mental health services for people experiencing crisis.

Contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust

Support a small number of people requiring practical and emotional support in a supportive safe environment.

Welcome people and address immediate presenting issues.

Work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people.

Continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.

Develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc.

Ensure the safety of service users, and their carers.

Work effectively with other members of the team and to work supportively with other co-workers when on shift.

Record accurate, factual and contemporaneous notes on the CRM system designated for the role.

About us

Mind in West Essex is a mental health charity. We are an independent organisation affiliated to Mind (the national association for mental health), an organisation with which we share common values and principles. We aim to support people affected by mental ill health through the provision of a range of community-based services within the West Essex area.

Mind in West Essex welcomes applications from people with their own lived experience of mental ill health.

Details

• Date posted: 03 September 2026
• Pay scheme: Other
• Salary: £13.04 an hour Plus time and a half if shifts are worked on Public Holidays.
• Contract: Permanent
• Working pattern: Part-time
• Reference number: B0415-26-0017
• Job locations: Mind Sanctuary, Prentice Place, Harlow, Essex, CM17 9BG, United Kingdom

Job responsibilities

Purpose of the Job:

To enhance the offer of mental health support from the Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and Night Owls. Working closely with Crisis staff and Mental Health Liaison teams the Sanctuary Support Worker will be community based to meet the needs of people referred by Crisis 24 and Liaison & Home First.

Key Task Areas and Responsibilities:

Main Duties

To improve the mental wellbeing of people experiencing emotional crisis

To liaise closely with PAH A&E, EPUT Crisis and Liaison Team & Home First.

To increase early access to help for people experiencing mental health crisis by providing a clear and effective pathway to services provided.

To contribute to an improvement in individual mental wellbeing.

To remain a source of independent support for all clients.

To reduce the use of police, ambulance and statutory mental health services for people experiencing crisis.

To contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust.

Role

To support a small number of people requiring practical and emotional support in a supportive safe environment.

To welcome people and address immediate presenting issues.

To work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people.

To continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.

To develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc.

To ensure the safety of service users, and their carers.

To work effectively with other members of the team and to work supportively with other co-workers when on shift.

General

Understand, uphold and work with the values, ethos, aims and objectives of Mind in West Essex

At all times adhere to relevant legislation, and good practice

Represent the service, raise its profile and promote its cause

Promote and uphold service users rights.

Maintain professional boundaries at all times.

To share any and all concerns with Sanctuary Management and Senior Leadership Team.

To share good practice and relationships with everyone you come into contact within your role. Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers.

Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual.

To ensure compliance with legal, ethical, regulatory and social requirements.

To manage personal resources and own professional development.

To ensure all duties are carried out in a manner which promotes equity and diversity.

To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments.

Ensure that sensitive or personal information is not disclosed to or discussed with inappropriate persons.

All information must be maintained within the Data Protection Act and GDPR guidelines