Rostering and Resourcing Assistant

Job overview

To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals NHS Trust. To provide support to the HealthRoster Function. The role will be hybrid with the opportunity for some homeworking. There will be an expectation of office cover to support core business

Main duties of the job

To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System. To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status. To process Temporary Staffing time sheets, where not processed electronically by individual areas. To take and process phone and email requests for temporary staff from wards and departments. To work within NHS guidelines and Temporary Staffing standards and procedures. To ensure the Helpdesk is fully functional and staffed during opening hours – 07:30– 20:00 Monday to Sunday (including All Bank Holidays) To identify system or user issues and provide a resolution. Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system. To be one of the Trust’s Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist. To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders. To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff

Detailed job description and main responsibilities

To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System. To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status. To process Temporary Staffing time sheets, where not processed electronically by individual areas. To take and process phone and email requests for temporary staff from wards and departments. To work within NHS guidelines and Temporary Staffing standards and procedures. To ensure the Helpdesk is fully functional and staffed during opening hours – 07:30 – 20:00 Monday to Sunday (including All Bank Holidays) To identify system or user issues and provide a resolution. Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system. To be one of the Trust’s Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist. To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders. To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff Ensure accurate data entry and maintenance of filing systems