Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience in an administrative or receptionist role
- Experience
Experience of dealing with the public both face to face and by phone
- Education & Qualifications
GCSEs (or equivalent) in English and Maths at Grade C/4 or above
- Skills, Knowledge & Abilities
Effective verbal and written communication skills
- Skills, Knowledge & Abilities
Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
- Skills, Knowledge & Abilities
Accurate data entry and record keeping
- Skills, Knowledge & Abilities
Ability to follow procedures and work within defined protocols
- Skills, Knowledge & Abilities
Understanding of confidentiality and data protection principles
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Experience using MAXIMS or other hospital systems
- Experience
Experience in a healthcare or NHS environment
- Education & Qualifications
Level 2 in Business Administration, Customer Care (or equivalent experience)
Job overview
An exciting opportunity has arisen in the RMC for an RMC Clinic Clerk.
Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.
Main duties of the job
You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.
Criteria:
- Excellent communication skills
- Good customer service skills face to face contact with the general public
- Proven keyboard, telephony and clerical skills
- Respect confidentiality
- Maintain a high level of accuracy
- Ability to operate effectively as part of a team
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for RMC Clinic Clerk with Wye Valley NHS Trust in Hereford, England. It is listed as a Band 2 Clerk (discipline unspecified) role. The advertised salary is £25,272 pa pro rata. The contract type is 12 months (12 months fixed term). The application deadline is 15 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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