Respiratory Service Administrator

Job overview

The Gloucestershire Respiratory Service is looking for an enthusiastic innovative administrator to join our team. Working from our base in Southgate Moorings Gloucester the successful candidate will provide administrative and clerical support for the service. You will need to have drive and energy with the ability to work both within a team and autonomously. You will have excellent communication skills and ability to efficiently record information.

The role is varied and challenging requiring a wide range of clerical skills and is suitable for someone with previous administration experience. A compassionate and confident telephone manner is required as you will be the first point of contact for patients, carers and healthcare professionals telephoning into the service. You will require a flexible approach to working in a service which regularly changes, with adaptable attitude to meet the requirements of service users while keeping calm under pressure.

Main duties of the job

Provide a full range of general administration tasks:

• photocopying
• booking appointments
• answering the telephone to patients and other HCP's
• stock control and ordering

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Detailed job description and main responsibilities

• Effectively using local computer software SystmOne and other computer programmes on a daily basis. Maintaining efficient and organised electronic filing systems.
• Managing the Respiratory Telephone line, takings calls from health care professionals, patients and carers and ensure the information is passed on appropriately, either verbally or via the department message system.
• Receiving referrals from health care professionals (including GP and Hospital consultants), register on SystmOne and liaise with clinical respiratory staff accordingly
• Undertaking the booking appointments for patients process to book patient appointments, adding them to clinics and onto ledger.
• Opening and distributing incoming mail and deliveries
• To undertake identified training as necessary
• To raise electronic orders for equipment, check and maintain stock of clinical supplies.

This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.