Respiratory Administrator

Job overview

An exciting opportunity has arisen for a dynamic and enthusiastic Band 3 respiratory Administrator to work in the Respiratory Department and Chest clinics across ELHT

The successful candidate will be working mainly to deliver the respiratory administration function across East Lancashire. You will be primarily based in Chest Clinic and RAU at Royal Blackburn Teaching hospital but will be expected to travel across all our sites where necessary.

Main duties of the job

This is an exciting opportunity to be a part of the Respiratory Directorate .The post holder should therefore expect to work across any of the 5 trust sites Including Rossendale, Accrington, Pendle, Blackburn, or Burnley, as required.

The role of the Respiratory Administrator is to provide support to the clinical and diagnostic team with their workload and to develop skills to become one of the team.

Detailed job description and main responsibilities

MAIN DUTIES

• To provide a high-quality typing support and administrative service to various teams.
• Validating lists
• To prioritise administration workload ensuring deadlines are met on a daily basis providing a seamless administration service to the medical secretarial teams.
• Take ownership of current waiting times and escalate if required to the administrative supervisor and Service Manager.
• Manage clinic lists and book patients in a timely manner
• Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
• Receive, record and prioritise incoming and outgoing post, both paper and electronic, extracting relevant correspondence.
• Produce regular correspondence and documents to meet specific deadlines, using packages which may include Microsoft Office, Word, Excel, Outlook, PowerPoint and in-house computer packages.
• Receiving incoming patient referrals and action them as appropriate.
• Send out patients test results in a timely manner.
• To complete daily attendance and disposals, ensuring correct information is recorded and actioned in a timely manner.
• To be responsible for the reporting of faults appropriately, as directed.
• To be responsible for maintaining adequate stock levels, including receipting deliveries of parcels and equipment.
• To provide general administrative duties e.g. filing, scanning and photocopying.
• Tracking in/out medical notes.
• Requesting notes from medical records as appropriate.
• Ensure effective communication with all work colleagues, visitors and patients.
• Searching for notes following case note requests from Health Records.
• Be responsible for the upkeep of patients' hospital records via Cerner
• Always maintain confidentiality ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from patient administration systems (Cerner) and other relevant software programs, which may be Trust-wide or specialty-specific.
• Ensure Department security is maintained.
• Ensure email and phones are checked and answered daily.
• Cancelling/amending outpatient clinics in absences.
• Training and support to the admin team, ensuring competencies
• Attend all mandatory training.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.