Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Skills
Excellent communication skills with the ability to convey complex technical concepts in plain language
- Skills
Able to work under pressure
- Skills
Able to work individually or as part of a team
- Skills
Service-orientated, customer-focused
- Skills
Flexible approach to work outside normal office hours, when and if the need arises
- Skills
Proven ability to facilitate the installation of IT systems and equipment
- Skills
Ability to travel across sites as part of the service need
- Qualifications
NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
- Qualifications
GCSE English and Maths (grade A-C, or 4 and above)
- Knowledge and Experience
Knowledge of IT Hardware such as PCs, tablets and printers
- Knowledge and Experience
An excellent understanding of Microsoft Operating systems and applications
- Knowledge and Experience
Computer literate: Microsoft Office and the ability to utilise varied information resources
- Knowledge and Experience
Possess an understanding of IT Service Delivery
- Knowledge and Experience
Knowledge of IT policies and procedures including IT security and disaster recovery
- Knowledge and Experience
Expert Knowledge in IT and technology fields
Desirable
4 listedAdditional qualities the employer would prefer.
- Qualifications
ITIL Foundation
- Qualifications
MSCE
- Qualifications
MCP
- Knowledge and Experience
Knowledge of the use of information systems within the NHS
Job overview
An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment.
As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.
We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.
By joining the NCA group , you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Main duties of the job
- As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment.
- Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
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Applying for this NHS job
This advert is for Remote Fix Technician with Northern Care Alliance NHS Foundation Trust in Salford, England. It is listed as a Band 4 Technician (discipline unspecified) role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 13 Oct 2026.
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