Registration Authority Agent

Job overview

We are inviting applications for an exciting Permanent opportunity for a Band 4 Registration Authority Agent

This is an exciting opportunity to join the Clinical Applications Team and play a vital role in supporting Smartcard and user access management across West London NHS Trust. You will help ensure that staff have timely and secure access to the clinical applications and digital systems that underpin patient care, operational services, and organisational performance.

The successful applicant will be responsible for ensuring new and existing staff are correctly registered onto the Care Identity Management (CIM) and are issued with a NHS CIM Smartcard in a timely manner. They will also be responsible for providing support and advice to managers on the Registration Authority (RA) process, ensuring robust identity checks are carried out for employees requiring access to NHS Care Identity Management (NHS CIM) applications and others.

We are looking for an individual who has:

• Understanding of Smartcard Management
• Good analytical and problem-solving skills
• Experience working with clinical and operational stakeholders
• Excellent communication and relationship-building abilities
• A passion for digital transformation
• The ability to manage competing priorities within a fast-paced environment

This role offers an excellent opportunity to broaden your knowledge of NHS Care Identity Management and gain exposure to the wider digital healthcare environment. You will contribute to ensuring efficient and secure system access, directly supporting clinicians and staff in delivering high-quality patient care.

Main duties of the job

The RA Agent will provide specialist support for a range of smartcard access requests and queries, ensuring that access is managed securely, effectively, and in line with NHS policies, service requirements, and patient care needs.

Key responsibilities include:

• To register staff and print and issue smartcards in accordance with Trust policies and procedures.
• To be familiar with and adhere to ‘Registration Authorities Operational Process and Guidance’ and ‘Registration Authorities: Governance Arrangements for NHS Organisations’.
• To ensure identity for all users is checked to the required standard.
• To ensure all personal details are kept up to date in all systems relating to Registration Authority.
• To allocate the appropriate access to each user.
• To work with the HR team to ensure Smartcards are updated when staff roles change or when Smartcard access is to be removed.
• To work within the remit of the Data Protection Act in maintaining the confidentiality, integrity and availability of personal identifiable information.
• To manage all other accounts required for End Users within the Trust.
• Manage starters and leavers process.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed