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Job requirements
Essential
31 listedRequirements the employer expects applicants to meet.
- Other
Willing to work flexibly when required
- Other
Must be able to make own travelling arrangements
- Experience
Experience in using web-based applications and digital systems in the workplace
- Experience
Significant experience of providing customer focused advice/support via telephone/email/face to face
- Experience
Experience of facilitating service/work improvements
- Experience
Evidence of ability to communicate effectively with a wide range of professionals and management at all levels within an organisation
- Communication
Effective listening skills
- Communication
Clear, accurate written and verbal communication with experience of producing and presenting clear, concise documentation
- Communication
Ability to interact effectively with people at all levels
- Qualifications
A-Level or Diploma in Administration, ICT or Customer Service or equivalent experience/knowledge
- Qualifications
ITIL Foundation Certificate or equivalent relevant experience gained through experience working in an ITIL based environment
- Personal and People Development
Ability to build positive relationships and gain commitment from others
- Skills, Abilities and Knowledge
Excellent Microsoft Office/O365 skills
- Skills, Abilities and Knowledge
Advanced keyboard skills
- Skills, Abilities and Knowledge
Ability to analyse data in fine detail
- Skills, Abilities and Knowledge
Proven communication and interpersonal skills
- Skills, Abilities and Knowledge
Able to clearly explain procedures to others
- Skills, Abilities and Knowledge
Experience of producing and presenting clear, concise documentation
- Skills, Abilities and Knowledge
Ability to take on board new ideas, skills and knowledge
- Skills, Abilities and Knowledge
Can manage and work to multiple and tight timescales under pressure
- Skills, Abilities and Knowledge
Able to prioritise workload, considering significance of task, deadlines, and objectives
- Skills, Abilities and Knowledge
Innovative approach to problem solving
- Skills, Abilities and Knowledge
Positive approach to change management
- Personal Attributes / Behaviours
Self-motivated, prepared to act on own initiative
- Personal Attributes / Behaviours
Polite and patient manner
- Personal Attributes / Behaviours
Ability to be assertive
- Personal Attributes / Behaviours
Proven organisational skills with excellent time management
- Personal Attributes / Behaviours
Ability to work alone and as part of a cohesive team
- Personal Attributes / Behaviours
Ability to relate to clinical and other staff at all levels
- Personal Attributes / Behaviours
Ability to manage own programme of work
- Personal Attributes / Behaviours
Interest in continued professional development
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Previous employment/experience in the NHS
- Experience
Experience of working with NHS Smartcards and the Registration Authority
- Experience
Experience using a call management system
- Experience
Experience providing IT Training or production of user guides
- Skills, Abilities and Knowledge
Knowledge of Registration Authority policies and procedures and the Care Identity Service (CIS)
Job overview
An exciting opportunity has arisen for a Registration Authority (RA) Agent. The successful candidate will join the busy Digital Systems Team, who are part of the organisation's Digital Services department.
As a member of a forward-thinking Digital Services department, in an organisation who has a strategic priority of 'Advancing our use of data and technology', you will be providing high quality end user support for Registration Authority services for the Trust and external organisations across Norfolk and Waveney. This support could be through a physical or virtual presence depending on the customer needs.
Main duties of the job
We are looking for a flexible, enthusiastic, and friendly individual who has excellent customer service skills and attention to detail. The successful applicant will be able to work on their own initiative and, to provide timely and efficient responses to our customers, whilst ensuring service level agreements are met. You must be prepared to continually update your skills as new systems and functionalities become available, and you will be provided with the support and training to implement these.
You will be responsible for the setup and day to day running of the Trust’s Registration Authority service, acting as an Enhanced RA Agent to ensure smooth operation and service availability. You will be supporting users by assigning access to systems, diagnosing and resolving RA related problems, assisting the creation of their digital identity, organising clinical system deployments and providing end user training.
Detailed job description and main responsibilities
Please see the full Job Description for detailed overview of main responsibilities and requirements.
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Applying for this NHS job
This advert is for Registration Authority Agent with East of England Community Health and Care NHS Trust in Norwich, England. It is listed as a Band 4 Agent role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Fixed term: 8 months (Ends 30th June 2027). The application deadline is 14 Oct 2026.
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