Referral & Booking Administrator (Clinical Genetics)

Job overview

To provide comprehensive administration services to support all functions of the local integrated service hub or individual service. To deliver an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services. To support more complex pathway functions as required, with direct contact with clinical staff and other professionals within the local health economy.

The post holder will be required to undertake a wide range of tasks, including effective appointment booking, accurate data entry on the relevant clinical system, processing of referrals, scanning, uploading and processing of clinical information, the use of electronic call handling systems where required, and to follow Standard Operating Procedures (SOPs) to ensure that all other duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Teamwork will be essential within this role and the postholder will be required to develop skills to be able to cover all aspects of administration within the service team or local integrated hub.

Main duties of the job

• Daily management of own workload, seeking clarification from the Pathway Co-ordinator/Office Manager as required.
• _ To undertake any other administrative duties which are appropriate for the banding, as requested by senior staff e.g ordering stock/equipment via e-procurement, receipt and distribution of goods deliveries, collating information for completion of positive returns/travel expense forms etc.
• Regular monitoring of generic email accounts and taking appropriate action.
• Attend regular team meetings and take minutes as necessary.
• To be familiar and comply with Trust and departmental policies, procedures, protocols and guidelines.
• To act as a responsible team member, reporting/solving problems as they arise.
• To meet Trust requirements for statutory and mandatory training.
• To participate in the annual appraisal process, undertaking any training required for the post holder to fully carry out their duties, or as identified in the Personal Development Plan (PDP).
• To contribute to the control of risk and report identified issues immediately, using the Trust Incident reporting system for any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.