Referral Administrator

Job overview

The Mental health Access and Brief treatment Team (formerly SPOA)  are looking for a Referral Administrator to join our developing county wide service.

The successful candidate must be a forwarding thinking, dynamic and  efficient Referral Administrator to work within our passionate and committed team.

You will work alongside the clinical teams to ensure that all referrals are processed in a timely and accurate manner. You will provide an admin service ensuring records are kept up to date, letters are sent promptly, answer telephone calls and e-mails as needed and assist with any general queries. There is an expectation for the successful candidates to work closely with the other Referral Administrators, providing leave cover as and when required.

You will have a flexible approach to working, the ability to work to tight deadlines, be friendly and approachable.

Training and regular on going supervision will be provided.

The working days/hours will be Monday - Friday, 8.45 a.m. - 5.15 p.m.

Referral Administrator post based from Bolitho House, Laregan Hill, Penzance

The site has free onsite parking for staff.

Main duties of the job

To provide a comprehensive, confidential administrative support service to the Adult Mental Health Access and Brief Treatment Team within the Locality.

The role will have daily contact with patients over the telephone including adults wishing to refer themselves, carers, General Practitioners making enquiries and patient follow ups along with contact from other members of professional bodies/agencies around the Assessment Service.

You will work alongside the other Referral Administrators in their Localities.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.