Receptionist/Telephonist

Job overview

This role is offered on a permanent basis. Full or part-time hours are available.

Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.

The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.

Main duties of the job

• To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
• To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
• To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Detailed job description and main responsibilities

• Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time
• To report any safeguarding issues to the appropriate health care professional.
• Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
• Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required

This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.