Receptionist/Host

Job overview

We are looking for Receptionist/Host to work at our out of hours bases at 168 medical in Weston Super mare. The purpose of this role is to provide a front of house reception service at Brisdoc’s treatment centres and promote high standards of patient experience.

The main responsibilities include: welcoming patients on arrival and supporting them through their patient journey in the service

Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use

Performing accurate record keeping and all other front line reception duties as required.

At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.

Main duties of the job

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc’s Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.