Job requirements
Essential
4 listedRequirements the employer expects applicants to meet.
- Education and qualifications
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Knowledge, skills and abilities
Good IT skills including Microsoft packages
- Knowledge, skills and abilities
Excellent/professional telephone/ reception manner
- Knowledge, skills and abilities
Ability to work independently and as part of a team
Desirable
Not listed in the available specification.
Job overview
An opportunity has arisen within the Adult Audiology Admin team for a full-time 12 month fixed term Receptionist/Clerical officer.
We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
Our clinics run Monday to Friday, the core admin hours 9-5.
Main duties of the job
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Detailed job description and main responsibilities
- To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services) ·
- To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)’s ·
- To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services) ·
- To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards ·
- To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Receptionist/Clerical Officer with University Hospitals Bristol and Weston NHS Foundation Trust in Weston-super-mare, England. It is listed as a Band 2 Clerical officer role. The advertised salary is £25,272 pa pro rata. The contract type is Fixed term: 12 months (Monday to Friday 9am - 5pm). The application deadline is 04 Nov 2026.
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