Receptionist/Call Handler

Job details

• Job reference: 241736
• Salary: Band 2 (£26,696 - £28,988)
• Job closing date: 22/06/2026
• Job Type: Administrative Services
• Location: Aberdeen Royal Infirmary
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 08/06/2026
• Employer (NHS Board): NHS Grampian
• Department: Business Services & Performance

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Grampian is seeking a professional and customer-focused Receptionist/Call Handler (Band 2) to join the Business Services & Performance team based at Summerfield House/Estates Office, Foresterhill (36 hours per week, permanent).

This is a key front-facing role providing a comprehensive reception, administration and Estates helpdesk service, acting as the first point of contact for staff, patients, visitors and external stakeholders, ensuring all enquiries are handled efficiently and professionally.

The successful candidate will manage high volumes of calls and queries, coordinate meeting room bookings, support Estates maintenance requests, process documentation and procurement transactions, and maintain accurate information systems, all while upholding strict standards of confidentiality and customer care.

Applicants should have experience in a busy reception or call handling environment, strong communication and organisational skills, proficiency in Microsoft Office, and the ability to prioritise workloads and respond effectively to a wide range of enquiries, including occasionally challenging situations.

This is an excellent opportunity for a motivated individual who thrives in a dynamic NHS environment and is committed to delivering high-quality support services as part of a collaborative team.

Informal enquiries to Jill Doig jill.doig@nhs.scot

Please ensure that the address you provide on your application form is your current place of residence for your present workplace, and that your identification confirms this address.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.

ADDITIONAL INFORMATION FOR CANDIDATES

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

You should apply for this post by completing the application process on Jobtrain.DO NOT upload a CV as this will not be used for short listing purposes.Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.

Please ensure that the address you provide on your application form is your current place of residence for your present workplace, and that your identification confirms this address.

Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.Once you have submitted your application form you will be unable to make any amendments.Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.

**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

ADDITIONAL INFORMATION FOR CANDIDATES

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

You should apply for this post by completing the application process on Jobtrain.DO NOT upload a CV as this will not be used for short listing purposes.Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.

Please ensure that the address you provide on your application form is your current place of residence for your present workplace, and that your identification confirms this address.

Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.Once you have submitted your application form you will be unable to make any amendments.Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.

**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.