Receptionist/Administrator - Wenric Ward

Job overview

Wenric Ward is a 22-bedded low secure male forensic rehabilitation ward, working with up to 21 inpatient individuals detained under the Mental Health Act and/or the criminal justice system. The ward is based in Littlemore, Oxford.

Interviews will be held in Littlemore, Oxford, OX4 4XN.

Main duties of the job

To provide professional, effective, and efficient reception and administrative support to all staff within the department, in line with agreed processes and procedures, to ensure service standards are met. To act as the first point of contact for Wenric, managing appointments and queries, allocating keys to staff, assisting with patient leave when required, and supporting the effective delivery of team priorities.

Detailed job description and main responsibilities

• Controlling security at the airlock entrance, including signing visitors and patients in and out of the unit and maintaining general unit security.

• Ensuring that banned items are not brought onto the unit.

Issuing keys to staff.

• Answering phone calls and directing them to the appropriate person.

• Keeping the reception area organised and tidy.

• Sorting and distributing mail.

• Carrying out key and reception inductions for new staff.

• Ensuring equipment in the reception area is in working order.

• Reporting any estates or maintenance issues in the reception area.

• Performing secretarial tasks, including typing, as agreed with the Business and Performance Manager/Ward Manager.

• Taking appointments and managing room bookings.

• Recording telephone messages and taking follow-up action personally or ensuring they are dealt with by the appropriate person.

• Supporting the ward clerk where possible.

• Assisting the Business and Performance Manager/Ward Manager in maintaining accurate and up-to-date records of absence from work, training, and other key statistics.

• Keeping computer records of ward business.

• Maintaining confidentiality at all times.

• Participating in regular appraisals and maintaining a personal development plan.

• Attending relevant mandatory training annually.

• Appropriately reporting and recording accidents and incidents and complying with Health and Safety regulations.

• Demonstrating flexibility to provide cover for absence.

• Undertaking any other reasonable duties as delegated by the Business and Performance Manager/Ward Manager.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.