Receptionist/Administration Assistant - Glasgow Clinical Research Facility

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Glasgow Clinical Research Facility (GCRF) incorporates Clinical Research Facilities at the Queen Elizabeth University Hospital / /Royal Hospital for Children and Glasgow Royal Infirmary. With satellite units at the Royal Alexandra Hospital, Gartnavel General Hospital and the Dental Hospital. GCRF is however also committed to supporting research projects across NHS GG&C in primary, secondary and tertiary care. Jointly they provide a streamlined service to investigators to conduct their clinical research efficiently and safely.

GCRF is an integral part of NHS Research & Innovation, with close partnerships to Glasgow Clinical Trial Unit and The Robertson Centre for Biostatistics (UoG).

GCRF staff comprise of a multi-disciplinary team working together to provide comprehensive clinical research support to investigators from study start-up to archiving. The core disciplines within the team are:

• Clinical (Research Nurses/Medical)
• Project Management
• Education, Training and Quality
• Clerical and administration

Duration, Location, and Working Pattern:

• This role is based at the Glasgow Royal Infirmary
• The shift pattern for this post is Monday to Friday, 09:00 to 17:00
• This is a fixed-term post for 2 years

Key responsibilities:

You will be expected to work as part of the Glasgow Clinical Research Facility Administration Team and maintain a good working relationship with the following:

• Clinical Research Team which includes medical, nursing and other allied health professionals
• Technical Staff
• Research Sponsors
• NHS Research & Innovation Department
• Research Ethics Department
• Participants/Relatives/Carers

Knowledge, training, qualifications and/or experience required to do the job:

Minimal Requirements:

• Reception /administration experience essential
• Good keyboard skills and knowledge of using PC essential
• Good oral and written communication skills
• Excellent organisational skills and ability to prioritise workload
• Ability to work under pressure and to deadlines
• Ability to work independently and use your own initiative
• Ability to work as part of a team
• Willing to undergo training in all aspects of Good Clinical Practice (GCP), and to acquire skills such as Data protection, health and safety etc.

Desirable:

• Some knowledge of health records would be desirable
• Secretarial or administration qualifications evident by the attainment of formal qualification or gained through equivalent work experience desirable but not essential

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:Administration Manager, Edward Brockett, [email protected], 0141 232 7600

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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