Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Experience
Proven prior customer services experience.
- Qualifications
GCSE Maths & English C or above, or equivalent
- Qualifications
NVQ Level 2 qualification or equivalent in any subject
- Skills and Knowledge
Ability to prioritise tasks.
- Skills and Knowledge
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
- Skills and Knowledge
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Skills and Knowledge
Basic skills of empathy and reassurance.
- Skills and Knowledge
Basic keyboard skills.
- Skills and Knowledge
Ability to use basic email system and document clearly, using plain English.
- Skills and Knowledge
Basic understanding of health and safety requirements in a patient environment.
- Skills and Knowledge
General understanding of confidentiality requirements in a health care setting.
- Skills and Knowledge
Willing to undertake further training related to role.
Desirable
1 listedAdditional qualities the employer would prefer.
- Experience
Proven prior experience of working in the NHS
Job summary
There are so many reasons to join our team at Sunderland Specialist Eye Hospital.
Aside from our fantastic staff, we have lots of exciting things going on.
We have recently moved into our new Eye Hospital in Sunderland.
The new hospital means Sunderland will remain home to the regions only dedicated standalone eye hospital. It will strengthen our excellent reputation across the NHS, both regionally and nationally as a centre of excellence for ophthalmology care.
We also never stay still when it comes to discovering new and better treatments. As one of the few specialist eye hospitals in the country, research and using developing technology is a key part of our work. We encourage innovation and research in everything we do. There is always something to get involved in.
If you share our vision for 'excellence in all that we do', wed love you to join us!
We invite you to submit an application for an ED Receptionist at Sunderland Eye Infirmary, working with multiple different staff groups, completing a variety of administration tasks and contributing to our fantastic service within our reception and medical records teams. This is an extremely busy and demanding role based in our Emergency Department Reception, working as part of a team of 3 ED receptionists covering a variety of shifts between 08:00 20:00 Monday-Sunday.
Main duties of the job
- To be responsible for registering attendances and updating patient demographic details in the patient administration system.
- To work on our NetCall system and manage our eye emergency telephone queue.
- To be first point of contact for all patients attending Sunderland Specialist Eye Hospital Emergency Department both face to face and on the phone.
- To support in the triage of patients.
- To complete scanning of documentation onto our patient systems.
- To work flexibily across other reception areas when required.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
- Date posted: 15 October 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: C9155-OPAC-1026-28
- Job locations: Sunderland Specialist Eye Hospital, Plater Way, SUNDERLAND, Tyne and Wear, SR1 3AE, United Kingdom
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
- To provide a high quality reception service and care to patients attending the outpatients and Eye Emergency departments.
- To be responsible for registering attendances and updating patient demographic details in the patient administration system.
- To comply with the Trusts vision, values and behavioural compact.
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Applying for this NHS job
This advert is for Receptionist with South Tyneside and Sunderland NHS FT in Sunderland, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 29 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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