Receptionist

Job overview

To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Main duties of the job

To greet patients at reception in a helpful, polite and efficient manner.

• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

To ensure that all patient demographics are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.

• To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.

Detailed job description and main responsibilities

• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Register patient’s attendance on EPR in real-time.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure patients are checked in and out of clinic.
• To carry out reminder phone-calls.
• To liaise with transport service
• To undertake further training as and when required.
• As directed by the patient pathway administrators, assist in any other administrational duties that may be required to ensure full administration service is provided within the Directorate. This may include providing basic cover for the patient pathway administrators during periods of sickness, annual leave or workload increases. · Sort and distribute all post received by the department to the appropriate individuals in a prompt and accurate manner.
• Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.