Job requirements
Essential
18 listedRequirements the employer expects applicants to meet.
- Skills
Clear, polite telephone manner.
- Skills
Effective time management (Planning & Organising).
- Skills
Ability to work as a team member and autonomously.
- Skills
Good interpersonal skills.
- Skills
Problem solving & analytical skills.
- Skills
Ability to follow policy and procedure.
- Experience
Experience working with the general public/patients.
- Qualifications
GCSE (or equivalent) English & Maths at Grade C or above
- Other requirements
Flexibility to work outside of core office hours.
- Other requirements
Disclosure Barring Service (DBS) check.
- Other requirements
Evidence of continuing professional development.
- Personal Qualities
Polite and confident.
- Personal Qualities
Flexible and cooperative.
- Personal Qualities
Motivated.
- Personal Qualities
Forward thinker.
- Personal Qualities
High levels of integrity and loyalty.
- Personal Qualities
Sensitive and empathetic in distressing situations.
- Personal Qualities
Ability to work under pressure.
Desirable
6 listedAdditional qualities the employer would prefer.
- Skills
Excellent communication skills (written and oral).
- Skills
Strong IT skills.
- Skills
Competent in the use of Office and Outlook.
- Skills
SystmOne.
- Experience
Experience of working in primary care.
- Experience
Broad knowledge of General Practice.
Job summary
Park lane Surgery are looking for a friendly, organised and professional Medical Receptionist to join our team on a part time basis.
You will be the first point of contact for our patients, providing a warm, welcoming and efficient service.
You will support the clinical and administration team with a range of reception and administrative duties, including answering the phone, booking appointments and helping patients with enquiries.
If you are passionate about helping people, and want to be part of a supportive team then we would love to hear from you!
Main duties of the job
Location: Park Lane Surgery
Job Title: Receptionist
Hours: 25
Contract: Fixed term, approximately 9 months maternity cover
Start date: Mid-February 2027
Job overview: To provide a high quality, professional service to patients and work alongside the Practice team.
We're looking for someone who:
- Has excellent customer service skills
- Is calm, professional and approachable
- Is confident using computer systems and has good IT skills
- Can work well as part of a team
- Is flexible and reliable
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our members, Park Lane Surgery
Details
- Date posted: 18 September 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Fixed term
- Duration: 9 months
- Working pattern: Part-time
- Reference number: B0524-26-0034
- Job locations: Park Lane Surgery, Redmarshall Street, Stillington, Stockton-on-Tees, TS21 1JS, United Kingdom
Job responsibilities
Duties & Responsibilities
o Key Holder
o Responsible for switching telephone service at appropriate times of the day
o Check Doctors consulting rooms and Attached Staff room before each surgery
o Answer the telephone, make appointments, record requests for home visits.
o Receive patients at Reception desk, record their arrival on the appointment system
o Direct Patients to consulting rooms
o Operate the appointment system.
o Register patients for the Patient Access Online system and assist with queries
o Send text messages to patients as appropriate, via the Mjog texting system.
o Receive repeat prescription requests, prepare and process them via the computer.
o Receive and accurately record details of messages ensuring all messages reach the relevant personnel.
o Assist in the Dispensary when required
o Print patient information leaflets when requested
o Participate in data collection.
o Acquire a working knowledge of computers in the practice.
o Waiting area keep clean and tidy during the day
o Check patient toilet between surgeries
o Print appointment lists for afternoon and following morning clinics
o Check Home Visit Book and print patient summaries
Additional Responsibilities
o Co-ordinate Child Immunisations
o Monthly shopping for staff refreshment supplies
o Fire Alarms check, test and update files
o Order supplies for Nurses and housekeeping
o Check INR/DMARD bloods weekly and review appointments
o Postnatal appointments and immunisation
You may be required to perform other related duties from time to time.
This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.
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Applying for this NHS job
This advert is for Receptionist with Hartlepool & Stockton Health in Stockton-on-Tees, England. It is listed as a Receptionist role. The advertised salary is Negotiable. The contract type is Fixed-Term. The application deadline is 23 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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